Service Recovery in Health Care
In partnership with the National Rural Health Resource Center (The Center), as a part of the Rural Healthcare Provider Transition Project (RHPTP), Stratis Health created a brief recorded training series designed to equip health care professionals with the knowledge and tools to support service recovery training within their facilities. Stratis Health and The Center encourage viewing the sessions in sequence, but individual sessions may be used for stand-alone training and review.
Service Recovery in Health Care Series
Session I: Why it Matters
Session II: Eight Steps to Service Recovery
Session III: Tips for De-escalation
A two-page PDF handout was also created for a quick reference in outlining the Eight Steps to Service Recovery and the Tips for De-escalation.
NEW! Financial Guide for Rural Health Care Leaders During COVID and Post-COVID
The Technical Assistance and Services Center (TASC), a program of the National Rural Health Resource Center (The Center), is pleased to announce the launch of the Financial Guide for the Rural Health Care Leaders During COVID and Post-COVID.
This guide was created for state Flex Program personnel, critical access hospitals (CAHs) leaders, provider-based rural health clinics (RHCs), and others that assist these providers in managing long-term financial performance. The content is designed to be as non-technical as possible and to provide guidance regarding the potential and anticipated impact the COVID Public Health Emergency (PHE) will have on top financial indicators during and after the PHE. Strategies on how to address the financial indicators have been included, as well as, action plans to guide CAH and provider-based RHC leaders as organizations navigate the challenges of the PHE and post-PHE periods.
On October 07, 2021, the TASC team held an informative webinar to launch the newly created guide. View the webinar playback here.
Substance Use Warmline
The National Clinician Consultation Center (NCCC) strives to improve patient healthcare outcomes by building the capacity of health care providers through expert clinical consultations and education. Together with Health Resources and Services Administration (HRSA), NCCC is offering FREE and confidential clinician-to-clinician consultation on substance use evaluation and management.
This service provides teleconsultation on:
- Assessing and treating opioid, alcohol, and other substance use disorders
- When and how to initiate medications for opioid use disorders
- Toxicology testing: when to use it and what it means
- Identifying and managing withdrawal
- Approaches to adjust opioid-based pain regimens to reduce risk of misuse and harm
- Harm reduction and overdose prevention strategies
- Discuss useful communication and care strategies to support patients living with, or at risk for, substance use disorders
- Substance use in special populations (pregnancy, kidney/liver disease, HIV, and viral hepatitis, co-morbid opioid use disorder and pain)
The team at NCCC includes experts, pharmacists, and advanced practice nurses with considerable experience managing substance use disorder. No protected health information is collected during consultations.
Call for your free, confidential clinician-to-clinician consultation on substance use evaluation and management at (855) 300- 355 or submit a case online here.
Learn more about the National Clinician Consultation Center here.
RHPTP HELP Webinar Playbacks
Using Telehealth to Support Value-Based Care | Candy Hanson, BSN, PHN, LHIT-HP, Stratis Health
Resilience: Springing Back to Move Forward | Dr. Jane Pederson and Betsy Jeppesen, Stratis Health
The Role of Social Determinants of Health in Value-Based Payment Models: A Rural Perspective | Alana Knudson, NORC Walsh Center for Rural Health Analysis
NOSORH Value-Based Health Care 3-part Series
- First Steps and Next Steps in the Transition from Volume to Value
- Services to Jumpstart and Assist in the Transition from Volume to Value
- Building a Strong Foundation for the Transition to Value
Should my health organization accept a value-based payment opportunity? | Dr. Clint McKinney, Rural Health Value
Financial Update: Preparing for and Succeeding Under Value-Based Reimbursement Models | Ralph Llewellyn, Eide Baily
For more, visit the extensive library of previous HELP Webinar playbacks!