Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Overview: Vendor Directory

An updated version of the HCAHPS Vendor Directory is now available.

The directory provides information on HCAHPS including the benefits and challenges to implementing a HCAHPS survey process with small rural hospitals, specifically critical access hospitals (CAHs). The directory also identifies certified HCAHPS vendors that have opted to list their services, including a description of their experience working with small rural hospitals. This particular resource is beneficial to both the Small Rural Hospital Improvement Grant Program (SHIP) and the Flex Program’s Medicare Beneficiary Quality Improvement Project (MBQIP) work to support hospital HCAHPS initiatives.