February 17, 2026
MHA Webinar: PFAC Office Hours: HCAHPS Questions – Care from Nurses and Doctors, March 26
This virtual event is designed to empower health care professionals with practical strategies to elevate patient experience and improve HCAHPS performance. The conversation is guided by patient experience leaders across the state and will focus specifically on the HCAHPS domains, “Your Care from Nurses” and “Your Care from Doctors.”
Through real-world examples and evidence-based techniques, speakers will address the moments that matter most to patients. Topics include how nurses and physicians communicate, collaborate and build trust at the bedside. Attendees will gain actionable tools to strengthen consistency in care delivery, leading to improved patient perceptions and stronger HCAHPS results.
This event is designed to provide insights you can implement immediately to enhance teamwork, elevate patient-centered care, and positively impact both patient satisfaction and organizational outcomes. Because this is office hours call format, during the last half of the call, members of MHA’s statewide PFAC will field questions, share stories and have conversations with the audience.
Cost: Complimentary to all attendees
When: Thursday, March 26, 1:00 p.m. – 2:00 p.m.
Click Here to Register