Webinar: Strategies to Improve Care Transition HCAHPS Scores

Post Date: October 25, 2021

Who Should Attend?

  • CNO, Quality, Case Managers, Discharge Planners, Social Workers and anyone that may be involved in discharge process.

In This Webinar:

  • Discuss HCAHPS Questions in the Care Transitions Measure composite
  • Evaluate actions for improving Care Transitions

Webinar Date: October 28, 2021

Time: 12:00 PM CST

Presented By:

Nancy Allen, MS, BSN, RN

As Senior Operations Specialist, Nancy Allen, MS, BSN, RN, serves as lead for several Illinois Critical Access Hospital Network (ICAHN) projects such as the mock survey, nurse planner for continuing education certification, and as the Nurse Leaders Peer Network facilitator. Prior to accepting the position at ICAHN, Nancy served as the CNE/Director of Patient Services for Advocate Eureka Hospital for nearly 30 years. During her tenure, she developed several service lines, including the Woodford County Health Department, and served as the administrator for 15 years of the School Nurse Program and Community Education.

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