December 12, 2022
New! Best Practices in Patient Experience at CAHs: Incorporating Lessons from COVID-19
This Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) best practice study includes strategies that high-performing CAHs employed to maintain the best possible health care experience for patients despite the coronavirus pandemic. It is an update to HCAHPS approaches collected from high-performing CAHs across the U.S. during focus group interviews conducted in late 2016.