July 8, 2026

Whitepaper: Healthcare’s Age of Abundance: How Health Systems are Leaving Scarcity Behind

Scarcity has always shaped healthcare. “Triage” assumes there isn’t enough to treat everyone at the level they need. “Population health” often means concentrating limited resources on the highest-risk sliver of a panel. But a new generation of clinically safe AI voice agents is beginning to change that equation, not by automating existing work, but by enabling care that was never possible before.

The results from health systems already deploying these agents are striking. At Advocate Health, AI completed in a single month the patient outreach that previously took 12 months of cold calling. At Cincinnati Children’s, completion of health risk assessment calls to Spanish-speaking families jumped from under 2% to over 4o%, with patient experience scores above 9 out of 10.

This report compiles what leaders from Advocate Health, WellSpan, Cincinnati Children’s Cleveland Clinic and OhioHealth are learning as clinical capacity becomes effectively infinite.

Learnings include:

• How leaders are moving from “autopilot” tasks to care never attempted before,
• What rising connection and enrollment rates reveal about patient receptivity to AI,
• How AI is freeing nurses to work at the top of their license, and
• What clinical safety by design looks like in real deployments.

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July 8, 2026

Whitepaper: Hospitals Win or Lose Patients at the Digital Front Door

Patient trust in healthcare has fallen sharply — only 24% of Americans now believe providers prioritize care over profits, down from 77% in December 2021. For a growing share of patients, that judgment is forming online, before they ever schedule an appointment.

A new national survey of 1,000 U.S. adults, paired with in-depth user experience interviews, reveals how much weight patients now place on the digital front door. Three in four use hospital or health system websites during their care decisions. Eight in ten say better digital experiences would make them more likely to engage with their provider.

This whitepaper translates the research into a clear view of where digital friction is costing patient volume and what marketing and digital leaders can do about it.

Inside the report:

• Why patients now equate digital quality with care quality
• Where onsite search is breaking down — and what patients expect instead
• How task abandonment converts into call center overflow and lost revenue
• Why Gen Z and Millennial expectations are widening the gap fastest

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June 30, 2026

Whitepaper: What Provider Data Errors are Costing Health Systems and Payers

Provider data errors contribute to billions in annual denied-claim waste. Physicians and staff spend up to 13 hours per week navigating prior authorizations and denials, with a meaningful share tied to data errors. And 90% of patients say accurate provider listings are essential to establishing trust.

The problem runs deeper than bad records. Most organizations operate with fragmented provider data spread across EHRs, credentialing systems, payer rosters and marketing platforms – each maintaining a different version of the truth.

This whitepaper shows healthcare leaders how to move past fragmented systems and start treating provider data as a foundation for growth. Real world case studies and a practical seven-step roadmap illustrate what it takes to establish a single continuously updated source of truth and activate it across every workflow that depends on it.

Key learnings:

• Where provider data fragmentation creates the most financial and operational exposure,
• Why point solutions and general-purpose master data management tools leave systemic gaps in place,
• How unified provider data supports patient access, referral management and No Surprises Act compliance, and
• Steps to build an enterprise provider data strategy without a large-scale transformation.

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June 30, 2026

Whitepaper: New CIO Report: Closing the Gap Between AI Pilots and Payoff

Many health systems have AI pilots running, but only 4% have scaled AI with measurable outcomes. This second annual CIO report, based on a survey and 1:1 interviews with more than 60 health system technology leaders, reveals what is driving that gap and what it takes to close it.

And the pressure to act has never been higher. Razor thin margins, a worsening workforce crisis and sweeping cuts to federal healthcare funding mean the cost of waiting is no longer abstract – 94% of leaders surveyed say delays in operationalizing AI would put their organization at a competitive disadvantage, and 77% say even a one-to-two-year delay would result in meaningful lost savings and efficiency gains.

The full report includes detailed findings on EHR dependency, agentic AI adoption, vendor consolidation strategies and five concrete recommendations for CIOs navigating these decisions in 2026.

Key learnings:

• The ROI measurement gap stalling AI scale, and why most leaders still struggle to quantify returns at all,
• Why EHR dependency remains the top execution barrier and willingness to wait for EHR vendors has declined sharply,
• Why automated care operations have moved from future consideration to mission-critical for more than 70% of leaders, and
• What health systems consolidating around platform partners are doing differently – and why so few have made the shift.

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June 30, 2026

Report: Furniture Playbook: 5 Ways Healthcare Facilities Can Optimize Space and Efficiency

Long wait times, crowded waiting rooms and frustrated staff often point to one issue: inefficient use of space.

Healthcare organizations across hospitals, clinics, senior living and behavioral health settings are under pressure to improve throughput and staff experience without expanding their footprint. This report outlines five practical steps to help leaders assess current layouts, uncover underused space and improve day-to-day efficiency.

The report details how healthcare organizations can take a more flexible approach to rooms, storage, scheduling and furniture selection to support changing patient volumes and operational needs. The report also explores why adaptable, multipurpose spaces matter more as patient demand grows and construction costs remain high.

Download the report to learn how to:

• Assess your current space and identify opportunities to improve efficiency,
• Reconfigure rooms and layouts for more flexible, multipurpose use,
• Streamline storage, scheduling and supply placement to reduce bottlenecks, and
• Select furniture solutions that support adaptability for staff and patients.

Click Here to Download this Report

June 29, 2026

Whitepaper: Illinois FQHC Uses EHR Education as a Strategic Lever for Performance

Imagine scaling EHR workflow training across 35 health centers with just four trainers – without relying on classroom instruction.

That was the reality for Access Community Health Network (ACCESS), Illinois’ largest federally qualified health center. Rather than expand headcount, ACCESS redesigned its Epic education strategy to embed learning directly within the EHR.

By centralizing simulations, tip sheets and workflow resources inside Epic – supported by a knowledge hub – the team ensured clinicians could access support at the moment of need. Early collaboration with analysts and clinical leaders kept education aligned with operational priorities.

During the 2024 transition to electronic prior authorizations, the results were measurable:

• Denials decreased 15 – 25%,
• Help desk requests fell 30%,
• Clinicians regained 130+ hours per month, and
• Electronic prior authorization adoption reached 99%.

ACCESS demonstrates that effective EHR education is not about larger teams – it is about alignment, embedded design and measurable outcomes.

Download the case study to see how training can drive operational efficiency, clinician productivity and a stronger patient experience.

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June 29, 2026

Whitepaper: Why Blood Clots Sometimes Go Undiagnosed – and What These Medical Societies are Doing About It

Venous thromboembolism (VTE) is the third leading cause of cardiovascular death after heart attack and stroke yet receives far less institutional attention than either. Nearly 900,000 Americans are affected by VTE each year, and an estimated 100,000 die annually.

The gaps are stark. Up to 53% of inpatients with pulmonary embolism (PE) may be misdiagnosed and more than half of physicians surveyed say their institutions lack a formal team to stratify patients by risk. Fewer than one-third of intermediate high-risk patient receive treatment beyond anticoagulation, despite their elevated risk of sudden deterioration.

This report draws on insights from expert clinicians in collaboration with the American Venous Forum, the International Society on Thrombosis and Haemostasias, the National Blood Clot Alliance, Penumbra, Inc., the PERT Consortium, and the Society for Vascular Medicine to identify the five core care gaps – and what it takes to close them.

Key learnings include:

• Why intermediate-high risk PE patients remain the most underserved population,
• How multidisciplinary PE response teams reduce mortality and length of stay,
• What the STORM-PE trial means for advanced treatment decisions, and
• Practical steps health systems of all sizes can take to standardize VTE protocols.

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June 29, 2026

Whitepaper: Why 1 in 2 Referrals Never Result in Care

Referrals are one of the highest volume workflows in healthcare and one of the most broken.

In one large health system study, only about 54 percent of inbound internal referrals were completed. That gap represents more than lost revenue. It reflects patients who never receive the care they need.

In this report, healthcare leaders share their perspectives on where the referral process breaks down and what it takes to fix it. From manual workflows and access bottlenecks to misaligned scheduling and triage, leaders outline how operational gaps create leakage across the referral journey.

Key Insights Include:

• How delays in scheduling and access drive patient drop-off,
• The operational impact of routing patients to the wrong specialist, and
• Where intelligent triage and prioritization can improve access and outcomes.

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June 9, 2026

Article: Why the SaaS-to-SaS Shift in Healthcare Starts with Physicians

I have spent most of my career building software that helps physicians take care of patients. Too much of what the HCIT industry has built serves billing, compliance, and documentation requirements – all real needs, but not the core need of helping a doctor engage with a patient and help that patient get better or stay healthy.

In 2009, the government had to resort to legislating the use of EMRs through ARRA and Meaningful Use. Those EMRs were modeled on the paper chart. You flip through the paper chart; you flip through the EMR. That was a reasonable first step, but we haven’t yet moved past that. These systems are good at organizing information but are far less effective at helping people act on it.

The industry calls what comes next Service-as-Software, or SaS – software that does the work, not just the organizing. In healthcare, where physicians are already stretched to their limit, that shift cannot come fast enough.

Click Here to read:

• Why layering AI onto old systems does not work,
• The encounter is the real test,
• The note is only half the story,
• The hidden workflows matter too, and
• What SaaSpocalypse gets right.

June 8, 2026

Whitepaper: A People-First Guide to AI in Healthcare Workflows, Security and Connection

Most physicians spend about one-third of their working hours in the HER and on administrative tasks – time that comes directly out of patient interaction, judgment work and recovery between cases. AI is starting to shift that calculus, but for healthcare leaders evaluating the landscape, the question is no longer whether to adopt it. It’s where, how and with what guardrails.

This new e-magazine pulls together perspectives from clinicians and health IT experts on practical applications of AI across the workflows that affect both clinician burden and patient outcomes. The discussion includes how virtual medical assistants are emerging as the next evolution of documentation support, what to weigh when selecting an AI vendor, how the AI-era threat landscape is changing cybersecurity priorities, and where AI is actively easing the cognitive and emotional load on nurses.

Health systems featured include Phoenix Children’s Hospital, Hendrick Health System and Holzer Health System.

Insights include:

• How AI is reducing “work about work,” from documentation to quality reporting,
• What to prioritize when evaluating AI vendors: accuracy, pricing, integration and transparency,
• How AI is reshaping the cybersecurity threat landscape and what to require of every vendor, and
• How AI is easing the cognitive and emotional burden on nurses.

Click Here to Download this Whitepaper