June 9, 2026

Article: Why the SaaS-to-SaS Shift in Healthcare Starts with Physicians

I have spent most of my career building software that helps physicians take care of patients. Too much of what the HCIT industry has built serves billing, compliance, and documentation requirements – all real needs, but not the core need of helping a doctor engage with a patient and help that patient get better or stay healthy.

In 2009, the government had to resort to legislating the use of EMRs through ARRA and Meaningful Use. Those EMRs were modeled on the paper chart. You flip through the paper chart; you flip through the EMR. That was a reasonable first step, but we haven’t yet moved past that. These systems are good at organizing information but are far less effective at helping people act on it.

The industry calls what comes next Service-as-Software, or SaS – software that does the work, not just the organizing. In healthcare, where physicians are already stretched to their limit, that shift cannot come fast enough.

Click Here to read:

• Why layering AI onto old systems does not work,
• The encounter is the real test,
• The note is only half the story,
• The hidden workflows matter too, and
• What SaaSpocalypse gets right.

June 8, 2026

Whitepaper: A People-First Guide to AI in Healthcare Workflows, Security and Connection

Most physicians spend about one-third of their working hours in the HER and on administrative tasks – time that comes directly out of patient interaction, judgment work and recovery between cases. AI is starting to shift that calculus, but for healthcare leaders evaluating the landscape, the question is no longer whether to adopt it. It’s where, how and with what guardrails.

This new e-magazine pulls together perspectives from clinicians and health IT experts on practical applications of AI across the workflows that affect both clinician burden and patient outcomes. The discussion includes how virtual medical assistants are emerging as the next evolution of documentation support, what to weigh when selecting an AI vendor, how the AI-era threat landscape is changing cybersecurity priorities, and where AI is actively easing the cognitive and emotional load on nurses.

Health systems featured include Phoenix Children’s Hospital, Hendrick Health System and Holzer Health System.

Insights include:

• How AI is reducing “work about work,” from documentation to quality reporting,
• What to prioritize when evaluating AI vendors: accuracy, pricing, integration and transparency,
• How AI is reshaping the cybersecurity threat landscape and what to require of every vendor, and
• How AI is easing the cognitive and emotional burden on nurses.

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June 8, 2026

Whitepaper: Beyond Hiring: How 3 Health Systems are Rebuilding the Care Workforce

Over the next five to 10 years, the U.S. will face a shortage of 300,000 physicians and nurses. At the same time, nearly 80% of older adults are managing multiple chronic conditions.

Recruiting alone will not solve this. Leading organizations are shifting strategy – investing in workforce development, productivity technology and retention-first benefits to stabilize operations and reduce long-term labor costs.

UAB Medicine reduced turnover by 32% and cut reliance on travelers in half by investing in structured career development and retirement benefits. Johns Hopkins Medicine used AI documentation tools to reclaim clinician time without adding staff. Futuro Health built local training pipelines to credential 2,000 allied health workers, without adding debt.

This whitepaper examines how these organizations are:

• Building internal career pathways that lower vacancy rates,
• Using AI to increase productivity without increasing burnout, and
• Leveraging benefits strategies to strengthen long-term retention.

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June 8, 2026

Whitepaper: How Henry Ford Health is Turning Diagnostics into a Strategic Advantage

For many health system leaders, diagnostics still sit outside the strategic conversation, viewed mainly as a clinical necessity and a cost center.

This report makes the case for a different approach. It shows how Henry Ford Health began treating diagnostics as a source of actionable information that can support better decisions, stronger clinical stewardship and greater economic value. Rather than focusing only on the cost per test, leaders explored how faster, better information could improve admission decisions, medication use and overall performance.

The result was a more integrated, end-to-end strategy. Henry Ford Health established diagnostic testing capabilities at almost 20 locations to support faster influenza testing and more timely decision-making. The system also reduced unnecessary blood cultures by more than 20% and saw a 35% reduction in CLABSI rates through stronger stewardship and collaboration across infection prevention, emergency medicine and the lab.

Download the whitepaper to learn:

• Why cost per test can miss the broader value of diagnostics,
• How Henry Ford Health used faster information to support better decisions,
• What diagnostic stewardship looked like in practice across the system, and
• How lab strategy can support both clinical and financial priorities.

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June 4, 2026

Whitepaper: What Provider Data Errors are Costing Health Systems and Payers

Provider data errors contribute to billions in annual denied-claim waste. Physicians and staff spend up to 13 hours per week navigating prior authorizations and denials, with a meaningful share tied to data errors. And 90% of patients say accurate provider listings are essential to establishing trust.

The problem runs deeper than bad records. Most organizations operate with fragmented provider data spread across EHRs, credentialing systems, payer rosters and marketing platforms – each maintaining a different version of the truth.

This whitepaper shows healthcare leaders how to move past fragmented systems and start treating provider data as a foundation for growth. Real-world case studies and a practical seven step roadmap illustrate what it takes to establish a single, continuously updated source of truth and activate it across every workflow that depends on it.

Key learnings:

• Where provider data fragmentation creates the most financial and operational exposure,
• Why point solutions and general-purpose master data management tools leave systemic gaps in place,
• How unified provider data supports patient access, referral management and No Surprises Act compliance, and
• Steps to build an enterprise provider data strategy without a large-scale transformation.

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June 4, 2026

Whitepaper: Why Ambulatory Real Estate Strategy Can No Longer Be Deferred

Health systems are facing a convergence of rising outpatient demand and tightening margins, forcing real estate decisions into the strategic spotlight.

At the same time, limited construction and 92.7 percent occupancy rates are tightening supply. Delayed decisions can result in lost market share, especially as private equity-backed groups and competitors move aggressively into high-growth specialties.

This report outlines how health system leaders are addressing these challenges through a structured, data-informed approach to real estate planning.

Key insights include:

• How to align real estate investments with high-growth outpatient service lines,
• Strategies to optimize portfolio performance and improve space utilization, and
• Approaches to site selection based on consumer demand and access patterns.

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June 2, 2026

Abridge Has Become the “Wiring” of Healthcare: How Health Systems Are Operationalizing Real-Time Intelligence

The ambient AI story has moved on, and health systems are now building what comes next.

A field report from “Enterprise-Grade AI as Infrastructure: Scaling the New System of Intelligence for Healthcare,” the Abridge summit at Becker’s 16^th Annual Meeting.

For the last three years, the story of ambient AI in healthcare has been remarkably consistent. A clinician stops typing and starts listening. Pajama time declines. Notes are completed faster. Patient experience improves and clinicians make it home for dinner.

That progress matters. But it addresses only the surace of a deeper problem. Healthcare still requires roughly two hours of administrative work for every hour of care, contributing to burnout, delays in reimbursement, and nearly $1 trillion in annual waste.

The more important question, and the one that shaped the summit, is what happens when the clinical conversation itself becomes the source of truth. Every workflow in healthcare – documentation, coding, quality, revenue cycle – ultimately traces back to that conversation. Until now, it has never been captured, structured, and operationalized in real time.

The answers had less to do swith documentation itself and more to do with what becomes possible when clinical conversations are transformed into a real time system of intelligence.

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June 1, 2026

Whitepaper: Close the Portal Trust Gap Without Adding Login Friction

Nearly half of consumers access healthcare portals less than once a month, and 16% say they have never used one.

For payer organizations investing heavily in digital member portals, this gap between availability and engagement raises an important question: What is holding adoption back?

A new survey examines how individuals access healthcare portals, how they verify their identity and how confident they feel about the security of their personal health data. The findings highlight how security perceptions, authentication methods and awareness gaps influence whether consumers trust and use digital health platforms.

For payer leaders responsible for protecting member data while driving digital engagement, these insights shed light on where trust gaps remain and how identity verification strategies can evolve.

Key insights include:

• Why nearly half of consumers access healthcare portals less than monthly,
• The trust gap affecting portal adoption among non-users,
• Which portal features drive the most consumer engagement, and
• What security perceptions mean for payer digital strategy.

Click Here to Download this Whitepaper

June 1, 2026

2026 Wake Up Call: Denials Prevention is Now a C-Suite Responsibility

For years, denials have been framed as an operational nuisance. A downstream problem handled by appeals teams that are armed with spreadsheets and overtime hours. But in 2026, that framing no longer holds. The scale, speed and sophistication of payer behavior have turned denials into a material financial risk that is now firmly on the C-
Suite agenda.

Health systems are facing record denial volumes, faster adjudication timelines and increasingly opaque payer logic. At the same time, margins remain thin, staffing is constrained, and leaders are under pressure to stabilize cash flow while controlling costs. In that environment, the traditional playbook of ‘manage the denial once it occurs’ is not just inefficient. It is strategically insufficient.

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June 1, 2026

Whitepaper: New Research on Digital Maturity: Where Health Systems Stand – and What to do Next

Most health system leaders agree digital health is essential to their care delivery strategy. Far fewer have figured out how to make it deliver at scale.

New research from Xealth and Sage Growth Partners maps the current state of digital maturity across U.S. health systems – and the findings are telling. Only 10% of organizations have reached full digital maturity. Most are stuck in the middle: deploying tools, seeing isolated wins, but struggling to scale results across the enterprise.

The reasons are consistent: fragmented integrations, inconsistent governance and measurement frameworks that were never built for enterprise scale. This report identifies three distinct digital maturity personas and outlines a clear path forward for each.

Inside you’ll learn:

• Why so few digital solutions reach systemwide deployment at most organizations,
• How fragmentation limits ROI, complicates governance and slows AI adoption,
• What separates organizations that scale digital programs from those that stall, and
• How orchestration reduces clinician burden and connects digital tools to clinical workflows.

Click Here to Download this Whitepaper