July 16, 2025

How OSF HealthCare is Rethinking Onboarding to Improve Retention

Burnout, turnover, disengagement – health systems are losing staff before they’ve had a chance to thrive. At OSF HealthCare, leaders realized that traditional onboarding models weren’t enough. So they reimagined the experience.

In this exclusive session, OSF’s HR team will share how they’ve operationalized a “hire to retire” strategy using a unified digital platform to create a seamless onboarding journey – one that boosts engagement from day one and supports long-term workforce retention.

You’ll hear how OSF is connecting the dots between onboarding, operations and employee satisfaction, and what other systems can learn from their approach.

Key Takeaways:

• How OSF HealthCare is streamlining onboarding to reduce friction and accelerate employee readiness,
• Why personalization matters, and how to scale it without increasing HR burden, and
• The building blocks of a systemwide workforce engagement strategy that sticks.

Cost: Free

When: On-demand, watch at your convenience

Click Here to Access Webinar

July 16, 2025

Patient Communication Shouldn’t Break Your System – It should Strengthen It, On-Demand Webinar         

Most health systems still rely on outdated communication workflows that frustrate patients and overextend staff. Calls go unanswered, wait times grow and teams can’t keep up.

These breakdowns are more than operational. They directly impact access, satisfaction and care continuity. And patients start looking elsewhere for answers.

Join an industry expert to explore how AI-powered tools are helping health systems automate routine inquiries, streamline call routing and enable 24/7 responsiveness without hiring more staff.

Takeaways include:

• How AI-powered systems manage common patient questions,
• Real-world examples of automated routing that improves patient access and reduces staff workload, and
• Why health systems are investing in “always-on” communication.

Cost: Free

When: On-Demand, watch at your convenience

Click Here to Access On-Demand Webinar

July 11, 2025

Whitepaper: How Health Systems are Scaling RPM to Meet Growing Patient Demand

With an aging population and the growing burden of chronic disease, remote patient monitoring will only become more important in the years to come.

RPM can reduce readmissions, lower costs and improve care continuity – but only when adoption scales.

Catholic Health and others are proving it’s possible, with instances of 90% patient adherence on biometric monitoring. At the University of Chicago Medicine, 6% of postpartum hypertension patients reached control within 6 weeks. MedStar Health reduced hospital readmissions to 60% the national average.

This whitepaper distills strategies from these high-performing systems so clinical nursing and IT leaders can operationalize and scale RPM and achieve similar results.

Inside You’ll Learn:

• Why most RPM programs fail to scale – and how to course-correct,
• Tactics to improve care for high-risk postpartum patients – backed by UChicago data, and
• Referral workflow fixes that double enrollment – as seen at Lee Health.

Click Here to Access this Whitepaper

July 11, 2025

Webinar: Enhancing RCM at the Point of Conversation: Insights from Corewell Health, Riverside, and Dayton Children’s, July 29

Generative AI for clinical documentation has shown significant promise in reducing administrative workloads, alleviating clinician burnout, and enhancing the patient experience. Yet there remains untapped potential in leveraging patient-clinician conversations to automate critical business functions, particularly across revenue cycle management.

By 2030, the U.S. is projected to face a shortage of nearly 100,00o physicians driven in part by the burden of administrative and billing demands in healthcare (Association of American Medical Colleges). Leading health systems like Corewell Health, Riverside, and Dayton Children’s are already streamlining documentation to build more resilient care and revenue operations.

Takeaways:

• How ambient AI is helping combat workforce shortages by improving margins and reducing clinician burnout.
• Lessons learned in driving adoption and proving ROI, and
• The measurable outcomes health systems are seeing, from improved documentation quality to better patient and financial outcomes.

Cost: Free

When: Tuesday, July 29, 12:30 p.m. – 1:30 p.m.

Click Here to Register

July 10, 2025

Webinar: The Future is Live – How Trailblazing Health Systems are Revolutionizing Primary Care with Agentic AI, July 22

AI agents validated with clinical rigor and embedded in the HER aren’t hypothetical – they’re here. This session explores how health systems are using clinically-validated agentic AI to scale personalized primary care, reduce clinical burden, supercharge point-of-care decision-making and deliver meaningful financial operational ROI.

Join to see for yourself how AI is eliminating the burden for clinicians in real time by:

• Evaluating overlooked conditions,
• Identifying missed care opportunities, and
• Orchestrating treatment across physical, mental, social and health plan factors – and restoring joy back to the practice of medicine.

What You’ll Learn

• AI agents bolster clinical reasoning and reduce manual burden – all within existing workflows,
• Integrating whole-person data beyond the HER is critical for delivering true hyper-personalized care, and
• Organization are breaking care silos with AI-guided coordination between primary and specialist care.

Cost: Free

When: Tuesday, July 22, 12:00 p.m. – 1:00 p.m.

Click Here to Register

July 10, 2025

Webinar: When IT Systems go Dark – Monument Health and Aspirus Health Share the Playbook, July 21

Every minute of unplanned IT downtime puts patients, revenue, and reputation at risk. Join Becker’s Healthcare for a candid look at how leading health systems keep care moving when core systems fail.

CIO Patrick Woodard, MD (Monument Health) teams up with Lisa K. Rowe-Peplinski, DNP, MSN, RN, CPHQ (Vice President, system Nursing Operations, Aspirus Health) and Healthlink Advisors resiliency leads Steve Hendrick and Zahid Rathore to walk you through a proven, operations-first approach that goes far beyond traditional disaster-recovery checklists. You’ll leave with a framework your team can adapt tomorrow.

Key Takeaways

• Stand up a cross-functional response program spanning clinical, nursing, revenue cycle, and supply-chain workflows,
• Identify hidden failure points that jeopardize patient safety during extended outages,
• Run live tabletop simulations to pressure-test people, processes, and manual workarounds in advance, and
• Build department-level playbooks that restore care delivery and cash flow within hours rather than days.

Cost: Free

When: Monday, July 21, 11:00 a.m. – 12:00 p.m.

Click Here to Register

July 9, 2025

MHA Webinar: Credentialing Considerations for Health Care Executives, August 12

Credentialing is important for health care organizations because it ensures that health care providers meet quality standards and protect patients. Credentialing also helps to reduce malpractice risks.

In a health care setting, everyone involved in the process of verifying and approving providers to practice in the facility needs to understand their role. This includes the medical staff office, health care providers, risk managers, department leaders and ultimately, the governing board.

Ensuring only qualified providers are allowed to practice within the hospital helps protect patients from potential harm and prevent the facility from negligent credentialing claims.

Cost: Complimentary to MHA Members

When: Tuesday, August 12, 9:00 a.m. – 10:30 a.m.

Click Here to Learn More and Register

July 9, 2025

On-Demand Webinar: How Healthcare Organizations Can Tackle Telehealth Training Gaps

Telehealth adoption has surged in recent years, but gaps in training, confidence and standardization persist, creating risk for providers and patients alike.

The American Heart Association has developed a national certification model ton close these gaps and set standards for telehealth proficiency. Join Ritu Thamman, MD, a cardiologist and member of the AHA’s Telehealth Advisory Workgroup, for a discussion on the role certification and education programs play in driving better virtual care delivery.

Attendees will earn one Continuing Education Unit (CEU) and limited-time access to AHA resources.

You will learn:

• How the AHA built a scalable telehealth certification framework,
• Why certification is key to clinical credibility and ROI, and
• Education offerings that support real-world telehealth success.

Cost: Free

When: On-demand, you may view at your convenience

Click Here to Access On-demand Webinar

July 9, 2025

Webinar: Why AI Agents are Winning the Healthcare Experience War in the Contact Center, July 21

Patient expectations are rising and legacy contact centers aren’t keeping up. The result? Frustrated patients, exhausted staff and missed opportunities to build loyalty. But some health systems are flipping the script with help from AI agents purpose-built for healthcare.

Join an industry expert for a discussion on how leading organizations are deploying AI agents to manage routine tasks, from scheduling and benefits explanation to billing and lab access – freeing staff to focus on more complex, high-value patient needs.

What You’ll Learn:

• How healthcare AI agents reduce call times by 20% and speed up onboarding by 40%,
• How to deploy a digital workforce that operates 24/7 in multiple languages while maintaining HIPAA compliance, and
• How to build a compliant, scalable AI strategy that improves both access and satisfaction.

Cost: Free

When: Monday, July 21, 11:00 a.m. – 12:00 p.m.

Click Here to Register

July 8, 2025

Webinar: Achieving Departmental Excellence Through a Modernized Physician Scheduling Strategy, August 27

Optimizing physician time and aligning with patient demand helps your practice run smoothly and can even positively impact patients’ access to care. By modernizing provider schedule management, you can achieve greater administrative efficiency with fewer errors as well as gain increased visibility and control over physician productivity and performance. Ensuring fair and equitable schedules goes a long way toward improving physician satisfaction and retention.

On August 27, Becker’s Healthcare will host a live webinar revealing how elevating your scheduling ecosystem can protect your most valuable resource – your physicians.

Key Takeaways will include:

• How the physician schedule impacts operational efficiency, physician productivity,
• How automation of schedule creation can strengthen your physician workforce, and
• How schedule data can be used to improve physician utilization.

Cost: Free

When: Thursday, August 27, 11:00 a.m. – 12:00 p.m.

Click Here to Register