May 14, 2026

Webinar: From Call Center Bottlenecks to Patient Self-Service: How Healthcare Organizations Keep Scheduling Moving with AI and Automation, May 27

Every week starts the same way for most access teams:

• Phones spike at once,
• Queues build before staff can catch up, and
• Patients abandon calls at rates that climb to double digits.

It’s a predictable surge that creates missed appointments early in the week and extra work later on.

This webinar brings forward what organizations are learning as they use automated scheduling pathways to stabilize that Monday pattern. Megan L. Kerrick, Director of Administrative Operations at Virginia Urology, will share how their call center and self-service channels work together to absorb demand, keep scheduling decisions accurate, and reduce the manual follow-up that slows teams down.

You will learn:

• How healthcare organizations keep scheduling decisions consistent across call center and self-service channels, ensuring patients land in the right place the first time,
• How automation, including voice AI, absorbs patient demand during peak periods and prevents queues from stacking up, and
• How structured, automated call handling reduces the downstream follow-up work that weighs teams down later in the week.

As demand concentrates at the start of the week, automation becomes a defining capability for both patient experience and operational performance. This session highlights the insights that matter most for delivering a more resilient, patient-driven scheduling experience.

Cost: Free

When: Wednesday, May 27, 11:00 a.m. – 12:00 p.m.

Click Here to Register

May 14, 2026

On-Demand Webinar: A Clearer Picture of Healthcare’s Supply Chain – Built on More Than Spend Data

Imagine a supply chain function that secedes in real time, not in retrospect – one connected to clinical workflows, utilization patterns and patient demographics, not just invoices and purchase orders.

That shift is what separates a procurement-driven model from an enterprise intelligence layer. It changes the questions leaders can answer, the speed of response and the role supply chain plays in strategic performance.

In this on-demand discussion, two senior supply chain executives lay out why traditional procure-to-pay approaches fall short and how AI-powered platforms are integrating clinical, patient, demographic and utilization data into one decision environment.

Key learnings include:

• The structural limits of P2P-based decision-making,
• Why real-time intelligence requires more than spend data,
• How AI shifts decisions from retrospective to in-workflow, and
• What an enterprise intelligence layer enables across functions.

Click Here to Download this On-Demand Webinar

May 14, 2026

Webinar: CMS Emergency Preparedness Requirements, May 26

This webinar focuses on helping healthcare professionals strengthen their emergency preparedness and ensure readiness for unexpected disasters.

In this session, you will gain a clear understanding of the key requirements for emergency preparedness in healthcare settings. You will also learn how to identify and apply best practices to build and strengthen an effective disaster preparedness program.

You will learn:

• How to interpret and apply CMS emergency preparedness requirements in your organization,
• The role of healthcare coalitions in coordinated disaster response and community readiness,
• Common compliance gaps and how to proactively address them, and
• Practical, actionable strategies to strengthen emergency operations planning and response.

Target Audience:

• Healthcare leaders,
• Safety and quality professionals,
• Facilities managers, and
• Emergency preparedness coordinators responsible for regulatory compliance and operational readiness.

Cost: Free

When: Tuesday, May 26, 11:00 a.m. – 12:00 p.m.

Click Here to Register

May 14, 2026

Webinar: How to Become the Top Choice for Local Patient Care: Reputation, Visibility and Trust in the AI Era, May 21

Imagine a patient asking an AI assistant to find the best hospital nearby – and your organization doesn’t appear. Not because of care quality, but because your digital reputation doesn’t reflect it.

This session will give you a clear framework for building the kind of online presence that earns visibility in both traditional and AI-driven search – so your organization shows up when and where patients are looking.

Baptist Memorial Health Care is already doing this work. In just two years, the system scaled from 4,000 to more than 50,000 annual reviews, raised its average rating from 4.4 to 4.7 stars and earned Best in Class reputation awards for 400-plus locations. Their experience offers a practical roadmap for health systems ready to take reputation strategy seriously.

Join this conversation to learn what it takes to turn patient feedback into a competitive advantage.

• How Baptist Memorial Health Care built a systemwide reputation strategy that delivered measurable results,
• Why reviews and patient sentiment are now critical to visibility in AI-powered search,
• How to position your organization as the top choice when patients use conversational AI to find care, and
• Actionable steps to operationalize feedback collection and strengthen patient trust at scale.

Cost: Free

When: Thursday, May 21, 12:00 p.m. – 1:00 p.m.

Click Here to Register

May 14, 2026

On-Demand Webinar: The End of the Inpatient-Only List: What Providers Need to Know

CMS is once again proposing that Medicare phase out the Inpatient-Only List. While the proposal faces feedback and review, it would be a major regulatory shift for hospitals impacting how inpatient admissions are justified, documented and reimbursed with implications for compliance, revenue integrity and care planning.

In this webinar, Dr. Ronald Hirsch, vice president of Regulations and Education, provides expert strategies for managing this major policy change to avoid claim denials and revenue loss.

Watch this webinar and earn continuing education credit while exploring these key learning objectives:

• Understanding CMS’s approach to phasing out IPO procedures,
• Accurately determining and documenting inpatient admission status,
• Anticipating the impact on Medicare beneficiaries,
• Addressing admission status challenges with Medicare Advantage plans, and
• Evaluating how non-Medicare payers may respond to the IPO list changes.

Cost: Free

Click Here to Access this On-Demand Webinar

May 14, 2026

Webinar: The Coordination Squeeze: What is Slowing Care Access and How Leaders are Fixing It, June 11

Care coordination teams are being asked to do more with less. Staffing constraints, rising costs and administrative complexity are turning what should be a straightforward patient experience – getting to care – into one of the most friction-heavy parts of operations.

The downstream effects are hard to ignore. Missed appointments delay treatment, erode revenue and chip away at patient trust. Call center teams are stretched. Transportation logistics fall to people who were never meant to manage them. And traditional coordination models, built in a different era, are showing their limits.

In this session, presenters will share how healthcare and behavioral health organizations are redesigning coordination and transportation workflows to ease the burden on staff, improve oversight and better serve diverse patient populations.

Learnings include:

• Where traditional coordination models fall short and what more modern approaches look like,
• How to maintain visibility, compliance and cost control as models evolve,
• Practical ways transportation strategy can reduce missed appointments and improve engagement, and
• Implementation tradeoffs, early wins and honest lessons from leaders in the work.

Cost: Free

When: Thursday, June 11, 12:00 p.m. – 1:00 p.m.

Click Here to Register

May 14, 2026

Webinar: How Three Health Systems are Overcoming Today’s Workforce Challenges, May 19

Healthcare organizations are navigating workforce strain while balancing financial constraints and evolving care demands.

During this conversation, leaders from Children’s Hospital Los Angeles, Fairview Health and Penn State Health share how finance, HR and clinical teams are working together to address workforce challenges and stabilize operations.

You will hear how cross-functional collaboration is shaping workforce strategies across organizations and how alignment across leadership functions can support more sustainable workforce planning and operational stability.

Attendees will learn:

• How finance, HR and clinical leaders are partnering to address workforce challenges,
• Key financial, operational and clinical considerations shaping workforce strategy, and
• Practical approaches to cross-functional collaboration.

Cost: Free

When: Tuesday, May 19, 12:00 p.m. – 1:00 p.m.

Click Here to Register

May 14, 2026

MHA Health Institute: Expanding Rural Medical Clerkships in Missouri, June 4

This one-hour virtual event will provide Missouri health care leaders with an overview of rural medical clerkship opportunities and their impact on strengthening the state’s rural health workforce.

Hear from medical schools about what they look for in clerkship locations, the benefits they bring to both students and rural clinical sites, and the support available to rural health systems interested in starting clerkships.

The session also will discuss common barriers, strategies for successful implementation, and ways health care organizations can engage to help train and retain the next generation of rural providers.

Cost: Free for all attendees

When: Thursday, June 4, 12:00 p.m. – 1:00 p.m.

Click Here to Learn More and Register

May 13, 2026

Webinar: Turning Data into Action: The Real Impact of AI at the Point of Care, June 4

Healthcare organizations are not lacking data, they are lacking timely, actionable insight at the point of care.

As health systems continue to invest in data infrastructure, many still struggle to translate that data into workflows clinicians can use.

In this discussion, leaders from Intermountain Health, Hackensack Meridian health and McLaren Health will examine how AI is being used to help clinicians identify care gaps, surface relevant insights and support more informed decision making.

Key takeaways include:

• How organizations are turning existing data into actionable insights,
• Where AI is delivering value in clinical workflows today, and
• How to move toward an AI-augmented clinical workflow

Cost: Free

When: Thursday, June 4, 11:00 a.m. – 12:00 p.m.

Click Here to Register

May 13, 2026

Webinar: How Quality Leaders are Rethinking Patient Prioritization for CMS, HRRP and VBP, June 1

Many hospitals still rely on generic clinical risk scores to flag high-risk patients. The challenge: those scores aren’t built to map to how CMS Star Ratings, HRRP, VBP and Leapfrog measure performance – which means quality improvement effort can be deployed without proportionate impact on the programs that drive reimbursement and public reporting.

Quality outcomes aren’t influenced equally across high-risk patients. Specific patient scenarios – EDAC-relevant cohorts, patients admitted via SNF, palliative concerns – carry a disproportionate impact on readmissions, mortality and overall program performance. Without a way to flag those patients up front, hospitals can work against the measure rather than directly on it.

This session outlines how hospitals can design and apply goal-based patient priority scores aligned to specific program goals and built to complement traditional clinical risk models, not replace them.

Learnings include:

• How patient-level prioritization can be aligned with CMS Star Ratings, HRRP, VBP and Leapfrog measures,
• Why specific patient scenarios disproportionately influence quality outcomes,
• Examples of point-based scoring frameworks and priority bands, and
• How priority scores can guide improvement across ED, inpatient and discharge workflows.

Cost: Free

When: Monday, June 1, 1:00 p.m. – 2:00 p.m.

Click Here to Register