Rural Spotlight

Whitepaper: How Health Systems are Scaling RPM to Meet Growing Patient Demand

July 11, 2025

Whitepaper: How Health Systems are Scaling RPM to Meet Growing Patient Demand

With an aging population and the growing burden of chronic disease, remote patient monitoring will only become more important in the years to come.

RPM can reduce readmissions, lower costs and improve care continuity – but only when adoption scales.

Catholic Health and others are proving it’s possible, with instances of 90% patient adherence on biometric monitoring. At the University of Chicago Medicine, 6% of postpartum hypertension patients reached control within 6 weeks. MedStar Health reduced hospital readmissions to 60% the national average.

This whitepaper distills strategies from these high-performing systems so clinical nursing and IT leaders can operationalize and scale RPM and achieve similar results.

Inside You’ll Learn:

  • Why most RPM programs fail to scale – and how to course-correct,
  • Tactics to improve care for high-risk postpartum patients – backed by UChicago data, and
  • Referral workflow fixes that double enrollment – as seen at Lee Health.

Click Here to Access this Whitepaper

 

Webinar: Enhancing RCM at the Point of Conversation: Insights from Corewell Health, Riverside, and Dayton Children’s, July 29

July 11, 2025

Webinar: Enhancing RCM at the Point of Conversation: Insights from Corewell Health, Riverside, and Dayton Children’s, July 29

Generative AI for clinical documentation has shown significant promise in reducing administrative workloads, alleviating clinician burnout, and enhancing the patient experience. Yet there remains untapped potential in leveraging patient-clinician conversations to automate critical business functions, particularly across revenue cycle management.

By 2030, the U.S. is projected to face a shortage of nearly 100,00o physicians driven in part by the burden of administrative and billing demands in healthcare (Association of American Medical Colleges). Leading health systems like Corewell Health, Riverside, and Dayton Children’s are already streamlining documentation to build more resilient care and revenue operations.

Takeaways:

  • How ambient AI is helping combat workforce shortages by improving margins and reducing clinician burnout.
  • Lessons learned in driving adoption and proving ROI, and
  • The measurable outcomes health systems are seeing, from improved documentation quality to better patient and financial outcomes.

Cost: Free

When: Tuesday, July 29, 12:30 p.m. – 1:30 p.m.

Click Here to Register

Continuing Education for Health Professionals (CEHP): Intensive Behavioral Therapy Certification Intro Series, Starts July 16

July 10, 2025

Continuing Education for Health Professionals (CEHP): Intensive Behavioral Therapy Certification Intro Series, Starts July 16

This series will provide foundational knowledge for Intensive Behavioral Therapy delivery for patients living with obesity. This is an introductory series to be able to participate in the IBT ECHO, where skills will continue to be developed.

Series Schedule:

  • July 16, 12:00 p.m. – 1:00 p.m. Foundations of Obesity Care and IBT
    • Introduction to obesity as a chronic condition and the basics of Intensive Behavioral Therapy (IBT).
    • Session Outcome: Understand obesity as a disease and the need for IBT as a solution.
  • July 30, 12:00 p.m. – 1:00 p.m. Nutrition Essentials and Behavior Strategies for Sustainable Change
    • Strategies and tools to support nutrition and physical activity changes, with a focus on helping clients create an environment that supports long-term success.
    • Session Outcome: Understanding what the traffic light eating and activity plan is and how environment can impact success.
  • August 6, 12:00 p.m. – 1:00 p.m. Sustaining Change Through Planning and Habits
    • Building routines, planning, and self-regulation strategies.
    • Session Outcome: How important healthy routines and social networks are in lifestyle sustainability.
  • August 20, 12:00 p.m. – 1:00 p.m. Managing the Journey: Support, Setbacks, and Maintenance
    • Preparing clients – and coaches – for the long haul.
    • Session Outcome: Feeling prepared for all situations and how to help clients maintain lifestyle changes.

Overall Series Outcomes

The learner will self-report:

  1. Increased knowledge about what IBT is and how it is delivered, and
  2. Increased confidence about delivering IBT to clients.

Target Audience

  • Clinical providers who work with adults living with obesity.
  • Typically, these providers will be behavioral health providers and registered dietitians.

Cost: Free

When: Starts July 16

Click Here to Register

Webinar: The Future is Live – How Trailblazing Health Systems are Revolutionizing Primary Care with Agentic AI, July 22

July 10, 2025

Webinar: The Future is Live – How Trailblazing Health Systems are Revolutionizing Primary Care with Agentic AI, July 22

AI agents validated with clinical rigor and embedded in the HER aren’t hypothetical – they’re here. This session explores how health systems are using clinically-validated agentic AI to scale personalized primary care, reduce clinical burden, supercharge point-of-care decision-making and deliver meaningful financial operational ROI.

Join to see for yourself how AI is eliminating the burden for clinicians in real time by:

  • Evaluating overlooked conditions,
  • Identifying missed care opportunities, and
  • Orchestrating treatment across physical, mental, social and health plan factors – and restoring joy back to the practice of medicine.

What You’ll Learn

  • AI agents bolster clinical reasoning and reduce manual burden – all within existing workflows,
  • Integrating whole-person data beyond the HER is critical for delivering true hyper-personalized care, and
  • Organization are breaking care silos with AI-guided coordination between primary and specialist care.

Cost: Free

When: Tuesday, July 22, 12:00 p.m. – 1:00 p.m.

Click Here to Register

Webinar: When IT Systems go Dark – Monument Health and Aspirus Health Share the Playbook, July 21

July 10, 2025

Webinar: When IT Systems go Dark – Monument Health and Aspirus Health Share the Playbook, July 21

Every minute of unplanned IT downtime puts patients, revenue, and reputation at risk. Join Becker’s Healthcare for a candid look at how leading health systems keep care moving when core systems fail.

CIO Patrick Woodard, MD (Monument Health) teams up with Lisa K. Rowe-Peplinski, DNP, MSN, RN, CPHQ (Vice President, system Nursing Operations, Aspirus Health) and Healthlink Advisors resiliency leads Steve Hendrick and Zahid Rathore to walk you through a proven, operations-first approach that goes far beyond traditional disaster-recovery checklists. You’ll leave with a framework your team can adapt tomorrow.

Key Takeaways

  • Stand up a cross-functional response program spanning clinical, nursing, revenue cycle, and supply-chain workflows,
  • Identify hidden failure points that jeopardize patient safety during extended outages,
  • Run live tabletop simulations to pressure-test people, processes, and manual workarounds in advance, and
  • Build department-level playbooks that restore care delivery and cash flow within hours rather than days.

Cost: Free

When: Monday, July 21, 11:00 a.m. – 12:00 p.m.

Click Here to Register

MHA Webinar: Credentialing Considerations for Health Care Executives, August 12

July 9, 2025

MHA Webinar: Credentialing Considerations for Health Care Executives, August 12

Credentialing is important for health care organizations because it ensures that health care providers meet quality standards and protect patients. Credentialing also helps to reduce malpractice risks.

In a health care setting, everyone involved in the process of verifying and approving providers to practice in the facility needs to understand their role. This includes the medical staff office, health care providers, risk managers, department leaders and ultimately, the governing board.

Ensuring only qualified providers are allowed to practice within the hospital helps protect patients from potential harm and prevent the facility from negligent credentialing claims.

Cost: Complimentary to MHA Members

When: Tuesday, August 12, 9:00 a.m. – 10:30 a.m.

Click Here to Learn More and Register

On-Demand Webinar: How Healthcare Organizations Can Tackle Telehealth Training Gaps

July 9, 2025

On-Demand Webinar: How Healthcare Organizations Can Tackle Telehealth Training Gaps

Telehealth adoption has surged in recent years, but gaps in training, confidence and standardization persist, creating risk for providers and patients alike.

The American Heart Association has developed a national certification model ton close these gaps and set standards for telehealth proficiency. Join Ritu Thamman, MD, a cardiologist and member of the AHA’s Telehealth Advisory Workgroup, for a discussion on the role certification and education programs play in driving better virtual care delivery.

Attendees will earn one Continuing Education Unit (CEU) and limited-time access to AHA resources.

You will learn:

  • How the AHA built a scalable telehealth certification framework,
  • Why certification is key to clinical credibility and ROI, and
  • Education offerings that support real-world telehealth success.

Cost: Free

When: On-demand, you may view at your convenience

Click Here to Access On-demand Webinar

Webinar: Why AI Agents are Winning the Healthcare Experience War in the Contact Center, July 21

July 9, 2025

Webinar: Why AI Agents are Winning the Healthcare Experience War in the Contact Center, July 21

Patient expectations are rising and legacy contact centers aren’t keeping up. The result? Frustrated patients, exhausted staff and missed opportunities to build loyalty. But some health systems are flipping the script with help from AI agents purpose-built for healthcare.

Join an industry expert for a discussion on how leading organizations are deploying AI agents to manage routine tasks, from scheduling and benefits explanation to billing and lab access – freeing staff to focus on more complex, high-value patient needs.

What You’ll Learn:

  • How healthcare AI agents reduce call times by 20% and speed up onboarding by 40%,
  • How to deploy a digital workforce that operates 24/7 in multiple languages while maintaining HIPAA compliance, and
  • How to build a compliant, scalable AI strategy that improves both access and satisfaction.

Cost: Free

When: Monday, July 21, 11:00 a.m. – 12:00 p.m.

Click Here to Register

Whitepaper: How Deborah Heart and Lung Cut Device Clinic Workload – and Added $663K in Annual Revenue

July 8, 2025

Whitepaper: How Deborah Heart and Lung Cut Device Clinic Workload – and added $663K in Annual Revenue

Managing cardiac device patients shouldn’t overwhelm clinical teams or leave revenue on the table. Yet that was the reality at Deborah Heart and Lung Center – until they transformed their approach to remote monitoring.

This case study shows how Deborah reduced remote transmission review volume by 33 percent, grew managed patients by 44 percent with no added staff, and captured $663,000 in new revenue plus $973,100 in annual cost savings.

Inside, you’ll learn how their team modernized workflows, optimized billing and reclaimed time without adding headcount.

Key Takeaways:

  • One change eliminated 27,000-plus unnecessary transmissions annually,
  • The billing process drove a $66,000 revenue increase from compliance improvements alone, and enabled heart failure monitoring that added $597,000 in revenue, and
  • Smarter alert protocols cut clinician workload and improved patient management

Click Here to Download Whitepaper

Whitepaper: How Deborah Heart and Lung Cut Device Clinic Workload – and added $663K in Annual Revenue

CMS Updates Mental Health & Substance Use Disorder Telehealth Coverage Guidance

July 8, 2025

CMS Updates Mental Health & Substance Use Disorder Telehealth Coverage Guidance

The Centers for Medicare and Medicaid Services (CMS) released a revised version of its Medicare & Mental Health Coverage booklet, incorporating several important updates related to telehealth and digital mental health services.

Notable changes include notating telehealth coverage for:

  • Caregiver training,
  • Depression screening, and
  • Tobacco cessation counseling.

In addition, CMS added new HCPCS/CPT codes eligible for telehealth and outlined coverage criteria for digital mental health treatment (DHMT) devices when used “incident to” behavioral health services. Due to the possibility that the current Medicare telehealth waivers are not extended or changed, the guidance confirms that starting October 1, 2025, Medicare will require:

  • An in-person visit within six months before initiating telehealth-based mental health services, and
    • Follow-up in-person visits every 12 months.
      • For rural health clinics (RHCs) and federally qualified health centers (FQHCs), this requirement is delayed until January 1, 2026, for services delivered to patients in their homes.

CMS does not mention in the document that current permanent federal law still allows Medicare mental health services to be delivered without an in-person visit if the patient is located at an eligible facility in a geographically rural area or a rural health professional shortage area. Providers can check geographic eligibility using HRSA’s telehealth tool.

In-person visit exemptions also remain in place for patients with substance use disorder and co-occurring mental health conditions.

Finally, an exception to the subsequent 12 month in-person requirement described in the 2022 Final Physician Fee Schedule is also not explicitly addressed by CMS in the booklet-specifically that the requirement can be waived if the patient and practitioner agree that the risks and burdens associated with an in-person service outweigh the benefits of an in person visit.

Click Here to Access Medicare & Mental Coverage booklet

Click Here to Use HRSA’s Telehealth Tool

Click Here to View 2022 Final Physician Fee Schedule