March 24, 2025
Article: 25 Payer Execs Weigh in on Healthcare’s Needed Conversations
The healthcare industry needs to have more conversations about patient experience, AI and preventive care, according to payer executives.
Becker’s connected with 25 leaders to learn more about what they say is underdiscussed in healthcare.
Question: What is not being talked about enough in healthcare?
- David Agler, MD. Chief Medical Officer at First Choice Health:
We must shift our focus from simply delivering care to truly understanding the patient’s experience within the healthcare system. This means acknowledging the overwhelming complexity of navigating appointments, insurance, and billing, which often leaves patients feeling lost and frustrated. We need to address the systemic barriers, like long wait times and physician shortages that lead to patient disengagement and reliance on costly emergency care. Ultimately, a patient-centered approach demands transparency in costs, simplified processes and a genuine commitment to easing the burden of accessing necessary medical services. It’s time to prioritize the human element, ensuring that every individual feels supported and empowered throughout their healthcare journey.
- Margaret Anderson. Interim President, Senior Vice President and Chief Sales and Marketing Officer at Health Alliance Plan:
Patient choice isn’t one size fits all. What matters most to one person may be different for another. That’s why we offer a range of options – PPOs for broad access, HMOs for coordinated care and cost savings, and high-performing networks that provide great value. As we continue to grow statewide, our focus remains on ensuring members have the flexibility to choose the care model that works best for them, with access to high-quality providers when and where they need it.
Click Here to Read More