Article: Healthcare Payments Report: Why Most Patients Aren’t Satisfied With Financial Communication + More

March 24, 2025

Article: Healthcare Payments Report: Why Most Patients Aren’t Satisfied with Financial Communication + More

Nearly 60% of patients are less than satisfied with their providers’ communication on healthcare costs. Confusing bills, unexpected charges, and a lack of transparency make it difficult for them to manage their medical expenses. In today’s competitive healthcare landscape, financial transparency isn’t just a courtesy – it’s a necessity.

This Healthcare Payments Insights Report uncovers the latest trends and consumer preferences, as well as emerging challenges and opportunities in healthcare payments.

Key learnings include:

  • Current patient experience trends related to healthcare costs,
  • Current provider experience trends and evolving payment channels, and
  • Opportunities for improvement and innovation in healthcare payments.

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