March 24, 2025
Article: The Biggest Lessons of the Last 12 months, according to 36 C-suite Execs
Becker’s asked C-suite executives from hospitals and health systems across the U.S. to share their biggest lesson from the past year.
Question: What is the biggest lesson you learned in the last year, and why?
- Craig Albanese, MD, MBA. CEO of Duke University Health System:
Innovation isn’t just about adopting new technology – it’s about transforming the way we think AND ultimately how we do our work in servitude to those who come to us for hope, health and healing. At Duke Health, we’re focused on embracing and integrating AI, digital health, and new care models to improve patient outcomes and team member experience. Change is constant in healthcare, and a commitment to purposeful innovation, paired with a growth mindset, keeps us ahead in delivering our missions of world-class clinical care, research, education, and community health.
- Erik Wexler. CEO of Providence (Rendon, Wash.):
What’s the biggest lesson I’ve learned over the last year? When leaders get promoted from within, it’s easy to assume you know everything there is to know about the organization. Last year, as I was preparing for my new role at Providence, I didn’t want to make any assumptions. Instead, I wanted to approach it with curiosity and hear directly from our caregivers, medical staff, leaders, and board members in the field. Over the course of three months, I met with more than 4,000 people from across our seven states, from medical staff members and frontline caregivers to board members and administrators. It gave me valuable perspective and helped populate our new strategic plan for 2030. I am better prepared now as CEO, and as I have during my leadership journey, I will continue to dialogue and engage with those who bring our mission to life.
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