October 29, 2025
Article: The Quality Department Alone Can’t Drive Safety or Strategic Improvement: The Critical Role of Operations, Informatics & Analytics in Continual System Re-Design
We all know clinicians see safety and quality as part of their professional duty. They carry the responsibility to deliver the best care possible, to avoid harm, and to give their patients the best possible experience. Yet in practice, clinicians wrestle daily with systems not optimized for safe, efficient work.
Between clunky interfaces, misaligned incentives, workflow bottlenecks, and communication gaps, suboptimized systems are a major contribution to both clinician emotional fatigue, poor organizational performance and increasing risks to quality and safety. So, the real question becomes: who helps ensure the system is designed so that clinicians can do their best work, and patients can have the best results?
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