Author: dianawinder

23rd Annual Health Care Leadership Series – Eight One-Day Training Sessions – March – October 2026

December 30, 2025

23rd Annual Health Care Leadership Series – Eight One-Day Training Sessions – March – October 2026

In today’s changing health care environment, accepting a leadership role is far more complex than ever before. MHA Health Institute’s Health Care Leadership Series is a comprehensive leadership training curriculum designed to assist hospitals in developing effective internal leaders.

The series provides:

  • Professional development education,
  • Tools to enhance skills of hospital leaders, and
  • the opportunity to develop a professional network and a template plan for action to implement changes.

Audience

  • individuals new to hospital supervisory or mid-level management positions seeking in-depth management educational review,
  • those on a leadership track, and
  • those looking to refresh their leadership skills

The Health Care Leadership Series consists of eight, one-day training session, held monthly from March through October.

Cost: $1,399 per person – this includes all eight sessions

When: One training session per month beginning Friday, March 20 through October 9

Class size is limited, and registrations will be accepted on a first-served basis.

Click Here to Learn More

Click Here to Register

Whitepaper: How M Health Fairview Rebuilt Clinician Trust in EHR Training

December 30, 2025

Whitepaper: How M Health Fairview Rebuilt Clinician Trust in EHR Training

When physicians don’t have timely, easy to navigate EHR training, satisfaction with both IT and leadership declines and burnout rises.

M Health Fairview experienced this firsthand, Fragmented learning systems and inconsistent support chipped away at clinician confidence and created operational bottlenecks – until the organization overhauled its entire training approach.

At the center of the transformation: a centralized learning experience that delivers just in time support, role specific education and measurable outcomes.

Download this case study to see how M Health Fairview boosted engagement, reduced training friction and rebuilt trust in IT across clinical teams with personalized learning accessible in the EHR.

Insights include:

  • How M Health Fairview cut EHR training content development time by 76%,
  • The self-directed learning strategy that led to significantly higher clinician satisfaction with EHR education and IT support, and
  • Why executive alignment was essential, and how leadership buy-in helped sustain change.

Click Here to Download this Whitepaper

On-Demand Webinar: How Sarasota Memorial is Creating Discharge Capacity with AI

December 30, 2025

On-Demand Webinar: How Sarasota Memorial is Creating Discharge Capacity with AI

As patient volumes surged, Sarasota Memorial Health care System faced growing pressure to maintain throughput and discharge efficiency – without added resources.

IN this on-demand webinar, leaders from the top-ranked system share how they used AI-enabled automation to predict discharge bottlenecks, prioritize early discharges and reduce delays across multiple units.

By integrating predictive analytics into daily operations, Sarasota Memorial has built a more consistent, repeatable discharge process that improves collaboration and accelerates patient flow systemwide.

Watch now to see how they:

  • Used unit-level predictions to pinpoint where earlier discharges would have the greatest impact,
  • Improved communication and visibility between shifts to drive consistent throughput, and
  • Built a discharge management process that scales with demand.

Click Here to Access this Webinar

Article: The Patient Overwhelm Problem: 70% are Tuning out Communications

December 30, 2025

Article: The Patient Overwhelm Problem: 70% are Tuning out Communications

Every healthcare leader is thinking about burnout. Providers and administrators are overwhelmed by staffing shortages and other morale strains, which we know are compromising patient experience outcomes.

But when we talk about “overwhelm” in healthcare, the staff/provider side is usually where the conversation starts and ends. There’s another crisis unfolding on the other side of the experience: patient overwhelm.

As hospitals (rightly) address the internal realities, patients are drowning in communication saturation. Nearly two-thirds (70%) of patients say organizations send so many messages that they’re tuning the messages out, according to a new study by Wakefield Research commissioned by CSG. In healthcare that means appointment reminders, test results, care instructions, and statements are getting lost in the noise.

Click Here to Read Full Article

Whitepaper: How to Stop Zero Balance Accounts from Bleeding your Bottom Line

December 30, 2025

Whitepaper: How to Stop Zero Balance Accounts from Bleeding your Bottom Line

Revenue cycle teams focus on open balances – but what about the accounts marked as paid? Across managed care contracts, these “zero-balance” accounts often hide underpayments no one is tracking.

The result: $1-3 million left uncollected for every $100 million in annual managed care revenue.

This whitepaper examines the overlooked revenue crisis and shares how a $1.7 billion nonprofit health system built a zero-balance review program that recovers $2 million annually – and prevents future losses.

You’ll learn:

  • Why 54% of zero-balance recoveries come from unknown or underworked denials, and why they’re invisible in active AR,
  • How comprehensive reviews drove 180% greater recovery than selective methodologies, and
  • How payer-specific insights from zero-balance reviews strengthen negotiation, compliance and monitoring.

Click Here to Download this Whitepaper

Whitepaper: Observation Care – What, Why, Who, and for How Long

December 30, 2025

Whitepaper: Observation Care – What, Why, Who, and for How Long

Observation care is underused, inconsistently applied and frequently misunderstood – but it has a major role to play in reducing unnecessary inpatient admissions and controlling national health expenditures.

This whitepaper explores how properly implemented observation care can support payer-provider alignment, reduce unwarranted variation in admission decisions, and deliver financial and clinical value across the board.

Download to learn:

  • How CMS’ Twp-Midnight Rule and payer contracts should guide observation decisions,
  • Why more than 80% of admitted patients don’t get an observation trial – and why that matters, and
  • What “clinically active” care in observation really requires.

Click Here to Download Whitepaper

Whitepaper: Why Henry Ford Health Centralized Clinical Asset Management – and What Happened Next

December 30, 2025

Whitepaper: Why Henry Ford Health Centralized Clinical Asset Management – and What Happened Next

In 2024, Henry Ford Health expanded its network, prompting a strategic overhaul of its healthcare technology management (HTM) practices. Partnering with TRIMEDX, Henry Ford Health implemented a standardized and transparent approach to clinical asset management, encompassing clinical engineering, capital planning, and cybersecurity. The success of this transition was rooted in thoughtful change management, strong communication, and alignment with Henry Ford Health’s organizational values.

By centralizing inventory oversight, streamlining technician workflows, and enhancing visibility into asset performance, Henry Ford Health improved operational efficiency, financial decision-making, and staff retention—laying the foundation for long-term resilience and growth.

  • Identify common challenges healthcare organizations face when implementing new solutions and the potential consequences.
  • Understand how healthcare technology management (HTM) services play an integral role in clinical operational efficiency, capital resource management, and cybersecurity.
  • Describe the characteristics of a successful implementation for a technology-driven and labor-intensive service like clinical asset management.

Click Here to Download Whitepaper

Whitepaper: 6 Steps for a Scalable, Profitable Telehealth and Remote Patient Monitoring Program

December 30, 2025

Whitepaper: 6 Steps for a Scalable, Profitable Telehealth and Remote Patient Monitoring Program

Launching or expanding telehealth and remote patient monitoring without a clear plan puts clinical and financial ROI at risk. But some health systems are proving that success is achievable when the right foundation is in place.

This whitepaper offers a practical, step-by-step guide for building a scalable, sustainable virtual care program. Informed by national health system case studies and expert input from clinical, financial and implementation teams. It breaks down what works – and what doesn’t – when scaling digital care.

Download the guide to learn:

  • How to define clinical and financial goals that drive RPM success,
  • What to ask when evaluating telehealth technology partners – including 15 essential questions, and
  • Proven ways to build internal buy in and assemble a high-performing virtual care team.

Click Here to Download Whitepaper

Whitepaper: Stronger CPR Skills, Fewer Disruptions: How Trinity Health Muskegon Redefined Resuscitation Training

December 30, 2025

Whitepaper: Stronger CPR Skills, Fewer Disruptions: How Trinity Health Muskegon Redefined Resuscitation Training

Traditional CPR certification models often leave clinicians unprepared. Skills can fade just 90 days after training, and high staff turnover only undermines teamwide competency.

Trinity Health Muskegon tackled the problem head-on. After shifting to a quarterly, low-dose CPR training program, the system maintained 98% CPR competency across disciplines – even during peak pandemic surges.

This case study details the hospital’s five-year implementation of the program and reveals how frequent, feedback-driven sessions improved readiness without disrupting workflows.

Learnings include:

  • Why moving from biennial certification to quarterly training was key to reducing skill gaps,
  • The role of clinical leadership in building buy-in and sustaining compliance, and
  • How the hospital used real-time CPR performance data to boost quality and confidence.

Click Here to Download Whitepaper

On Demand Webinar: How Piedmont Automated 90% of Status Checks and Cut Claim Delays

December 30, 2025

On Demand Webinar: How Piedmont Automated 90% of Status Checks and Cut Claim Delays

Claim status checks are one of the most manual and error-prone parts of the revenue cycle. Without automation, they often lead to billing delays, staff burnout and denied claims.

For Piedmont Health this was an every day issue.

By streamlining claim status checks with automation, Piedmont eliminated friction in its revenue cycle operations. Today, 90% of status inquiries are handled without human intervention, accelerating resolution and reducing downstream delays.

In this session, hear how they did it and what organizations can apply today.

Key Takeaways:

  • How Piedmont built an automated status-inquiry workflow,
  • Ways they overcame payer roadblocks that typically trigger denials and
  • Top questions and answers on making automation stick in the revenue cycle.

Click Here to Access this On-Demand Webinar