May 22, 2025
Care Coordination Article: Hackensack’s Pediatric ED Cuts Early Walk-out Rate 82%
Hackensack University Medical Center’s pediatric emergency department has significantly reduced patient-wait times and its left-before-treatment-complete rate through a series of targeted patient-flow improvements.
In 2022, patient volumes hit a record high at the pediatric ED – part of Joseph M. Sanzari Children’s Hospital at Hackensack (N.J.) University Medical Center. The waiting room was routinely full, and many lower-acuity children were not getting in front of a provider in a timely manner.
After navigating a sharp spike in pediatric visits during the 2022 virus season, ED leaders conducted a deep dive into their metrics. At the time, the average door-to-provider time was 50 minutes, and the average door-to-bed time was 52 minutes. Additionally, 4.5% of patients left the ED before completing treatment.
Click Here to Read Full Article