May 14, 2026

Whitepaper: From Data to Decisions: Rethinking Virtual Care Performance

Hospitals generate vast amounts of clinical and operational data each year, yet only a small portion is actively used to guide care delivery.

At the same time, virtual care programs often rely on disconnected workflows that limit visibility, slow decision-making and constrain scalability.

Today, virtual care platforms are evolving into orchestration layers that integrate EHR, imaging and operational data directly into the consult workflow. This shift enables leaders to improve how work is distributed, how decisions are made and how performance is managed across the enterprise.

In this white paper, explore how data orchestration is reshaping virtual care delivery and supporting more efficient, scalable programs.

Key Insights Include:

• How real-time demand signals can automate and optimize consult assignment,
• Why surfacing relevant patient data within workflows accelerates clinical decision-making, and
• How reducing manual coordination can improve provider utilization and lower operating burden.

Click Here to Download this Whitepaper

May 13, 2026

Whitepaper: The Hidden Revenue Loss Hospitals Rarely See Until it’s Too Late

Hospitals focus heavily on denials – but denials are only part of the problem.

Across the U.S., hospitals are losing millions each year to incomplete or inconsistent documentation that understates the true complexity of care delivered. Beyond visible denials lies a larger, quieter margin gap: the “Silent Payer Discount stem from the same root cause: breakdowns in the mid-revenue cycle, where clinical insight, coding accuracy and compliance must align before billing.

Drawing on data from hundreds of hospitals, the report outlines how organizations are closing this gap by strengthening documentation accuracy upstream before claims ever reach the payer.

Inside the whitepaper:

• How mid-revenue cycle breakdowns drive both denials and underpayment,
• Where documentation gaps most commonly trigger revenue loss, and
• How clinically governed review models are improving accuracy before billing.

Click Here to Download this Whitepaper

May 13, 2026

Furniture Playbook: 5 Ways Healthcare Facilities Can Optimize Space and Efficiency

Long wait times, crowded waiting rooms and frustrated staff often point to one issue: inefficient use of space.

Healthcare organizations across hospitals, clinics, senior living and behavioral health settings are under pressure to improve throughput and staff experience without expanding their footprint. This report outlines five practical steps to help leaders assess current layouts, uncover underused space and improve day-to-day efficiency.

The report details how healthcare organizations can take a more flexible approach to rooms, storage, scheduling and furniture selection to support changing patient volumes and operational needs. The report also explores why adaptable, multipurpose spaces matter more as patient demand grows and construction costs remain high.

Download the report to learn how to:

• Assess your current space and identify opportunities to improve efficiency,
• Reconfigure rooms and layouts for more flexible, multipurpose use,
• Streamline storage, scheduling and supply placement to reduce bottlenecks, and
• Select furniture solutions that support adaptability for staff and patients.

Click Here to Download the Report

May 13, 2026

Whitepaper: A People First Guide to AI in Healthcare Workflows, Security and Connection

Most physicians spend about one-third of their working hours in the EHR and on administrative tasks – time that comes directly out of patient interaction, judgment work and recovery between cases. AI is starting to shift that calculus, but for healthcare leaders evaluating the landscape, the question is no longer whether to adopt it. It’s where, how and with what guardrails.

This new e-magazine pulls together perspectives from clinicians and health IT experts on practical applications of AI across the workflows that affect both clinician burden and patient outcomes. The discussion includes how virtual medical assistants are emerging as the next evolution of documentation support, what to weigh when selecting an AI vendor, how the AI-era threat landscape is changing cybersecurity priorities, and where AI is actively easing the cognitive and emotional load on nurses.

Health systems featured include Phoenix Children’s Hospital, Hendrick Health System and Holzer Health System.

Insights include:

• How AI is reducing “work about work,” from documentation to quality reporting,
• What to prioritize when evaluating AI vendors: accuracy, pricing, integration and transparency,
• How AI is reshaping the cybersecurity threat landscape and what to require of every vendor, and
• How AI is easing the cognitive and emotional burden on nurses.

Click Here to Download Whitepaper

May 13, 2026

Whitepaper: What Provider Data Errors are Costing Health Systems and Payers

Provider data errors contribute to billions in annual denied-claim waste. Physicians and staff spend up to 13 hours per week navigating prior authorizations and denials, with a meaningful share tied to data errors. And 90% of patients say accurate provider listings are essential to establishing trust.

The problem runs deeper than bad records. Most organizations operate with fragmented provider data spread across EHRs, credentialing systems, payer rosters and marketing platforms – each maintaining a different version of the truth.

This whitepaper shows healthcare leaders how to move past fragmented systems and start treating provider data as a foundation for growth. Real-world case studies and a practical seven-step roadmap illustrate what it takes to establish a single, continuously updated source of truth and activate it across every workflow that depends on it.

Key learnings:

• Where provider data fragmentation creates the most financial and operational exposure,
• Why point solutions and general-purpose master data management tools leave systemic gaps in place,
• How unified provider data supports patient access, referral management and No Surprises Act compliance, and
• Steps to build an enterprise provider data strategy without a large-scale transformation.

Click Here to Download Whitepaper

May 6, 2026

Whitepaper: Close the Portal Trust Gap Without Adding Login Friction

Nearly half of consumers access healthcare portals less than once a month, and 16% say they have never used one.

For payer organizations investing heavily in digital member portals, this gap between availability and engagement raises an important question: What is holding adoption back?

A new survey examines how individuals access healthcare portals, how they verify their identity and how confident they feel about the security of their personal health data. The findings highlight how security perceptions, authentication methods and awareness gaps influence whether consumers trust and use digital health platforms.

For payer leaders responsible for protecting member data while driving digital engagement, these insights shed light on where trust gaps remain and how identity verification strategies can evolve.

Key insights include:

• Why nearly half of consumers access healthcare portals less than monthly,
• The trust gap affecting portal adoption among non-users,
• Which portal features drive the most consumer engagement, and
• What security perceptions mean for payer digital strategy.

Click Here to Download this Whitepaper

May 6, 2026

Article: Agencies Warn of Agentic AI Cybersecurity Risks

The U.S. Cybersecurity and Infrastructure Security Agency, National Security Agency and international cybersecurity arms have issued a guide about the careful adoption of agentic AI.

“The guidance primarily focuses on large language model-based agentic AI systems and highlights key security challenges and risks for organizations,” the American Hospital Association reported May 1. “It discusses threats and vulnerabilities within agentic AI systems and risks that arise from system behavior. The guidance also includes steps for designing, deploying and operating agentic AI systems safely.”

As health systems increasingly adopt agentic AI, the agencies warn of the expanded footprint and inconsistent behavior of the technology.

Click Here to Read Guidance

Click Here to Read More from America’s Cyber Defense Agency

May 6, 2026

Article: Closing the Access Gap: 6 Strategies to Redraw the Patient Care Map

For rural healthcare organizations, access has become the central organizing principle behind nearly every strategic decision.

This new operational reality is being shaped by a convergence of pressures. Workforce shortages, rapidly declining independent physician practices, geographic dispersion and aging populations have pushed traditional care models to their limits, widening gaps in access to routine and preventive services. A November 2025 Commonwealth Fund report highlights the consequences: nearly 40% of adults living in rural areas have sought care in emergency departments for conditions that likely could have been treated in primary care settings.

But the challenge, as athenahealth’s research and policy work make clear, runs deeper than geography alone. “I think access is much more nuanced,” Joe Ganley, vice president of government and regulatory affairs at athenahealth, said. “It’s great if I have a doctor’s office in my town. It’s not great if I can’t get an appointment for nine months because they’re totally booked, or I can’t afford it.”

In response, rural leaders are redesigning not just where but how care is delivered – through virtual-first workflows, expanded ambulatory and community-based care sites, stronger data-sharing and new partnerships that ease patients’ access to services while extending scarce clinical capacity.

This article, the first in a four-part series, “Rural healthcare excellence in 2026: 26 lessons in making less do more,” highlights six ways rural providers are expanding access through pragmatic innovation and what it signals for the future of care delivery.

Click Here to Read More

May 6, 2026

Whitepaper: 5 Strategies to Bring Discipline to Healthcare Labor Cost Management

Labor remains hospitals’ largest expense, yet many organizations still struggle to manage it effectively.

Persistent workforce shortages, rising premium labor and fluctuating patient demand have made traditional approaches insufficient. Organizations that rely on retrospective reporting often react too late, absorbing overtime costs and operational disruption.

This e-book outlines five proven labor management strategies used by high-performing healthcare organizations to better align staffing with demand, improve efficiency and sustain performance.

In this report, leaders will learn how to build a more structured, systemwide approach to labor management that connects daily decisions to long-term financial outcomes.

Insights include:

• Setting clear targets grounded in volume, rate and efficiency,
• Managing labor through consistent operating rhythms,
• Ensuring accountability at every level,
• Analyzing and reducing premium labor spend, and
• Approaching position control strategically.

Click Here to download this Whitepaper