July 25, 2025

Whitepaper: Burnout was Rising. This Louisiana Health System Found a Way to Scale Relief

At Franciscan Missionaries of Our Lady Health System, HER analytics revealed that providers were losing hours to notes. Even after initial investments in voice tools, burden remained, and front-line dissatisfaction was growing.

By implementing a generative AI assistant with ambient capabilities, FMOLHS saw strong clinical uptake and measurable results. After-hours documentation dropped 65%. High-value coding rose, and providers reported better work/life balance across the board.

What this case study covers:

• How FMOLHS integrated ambient AI with Epic to ease documentation burden,
• What drove 70% clinician adoption and long-term rollout success, and
• Operational, financial and workforce results that earned C-suite buy-in.

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July 24, 2025

Whitepaper: 180 Healthcare Breaches Reveal: Your Email System May be Your Biggest Risk

Despite a 70% surge in cybersecurity spending, email remains healthcare’s most compromised asset. In 2024 alone, 180 healthcare organizations – including users of Microsoft 365, Proofpoint and Google Workspace – reported email-related breaches to the HHS Office for Civil Rights. Many of these incidents were preventable, tied to misconfigured settings and unchecked vulnerabilities, not a lack of investment.

This exclusive report unpacks how even leading health systems fall short on HIPAA email compliance – and what leaders must do now to avoid financial, legal and reputational damage.

Download to learn:

• Why 43% of email breaches happened on Microsoft 365, despite security add-ons,
• How AI-driven phishing and poor email security protocols expose even trained employees, and
• What the average $9.8 million breach cost means for your 2025 risk strategy.

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July 24, 2025

Whitepaper: Better Risk Capture, Better Margins: An Exec Playbook for Improving Risk Adjustment

Incomplete risk capture undermines revenue and care quality, especially as value-based models accelerate. Industry averages fall short: 80% recapture rates, 70% annual wellness visit coverage. That leaves dollars – and patient outcomes – at risk.

This toolkit shows how leading organizations are raising performance with best-in-class targets, technology-enabled processes and a focus on clinician engagement.

See how you can reach 95% recapture, minimize audit exposure and fund care improvements without adding administrative burden.

Download this whitepaper for actionable insights, including:

• The 7 metrics that determine risk adjustment performance,
• Strategies to improve coding accuracy and protect revenue, and
• Steps to operationalize better risk capture across teams.

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July 16, 2025

Whitepaper – The hidden cost of confusion: Using AI to Make Healthcare Bills Make Sense

As the cost of care increases, paying for it becomes more complicated – with many patients finding medical bills more confusing and stressful than the treatment itself.

This whitepaper, presented at Becker’s Hospital Review 15^th Annual Meeting, dives into how health systems are leveraging AI to ease the burden of paying for care. From guiding patients through their bills to surfacing relevant benefits and resources, AI tools are creating personalized affordability pathways.

Revenue cycle experts reveal how leading health systems are using this model to reduce costs, drive collections and reduce staff burnout.

You’ll Learn:

• How one AI voice agent connects patients to personalized payment options before bad debt accrues,
• What’s working to drive up digital payments and reduce support requests, and
• The financial lift: 20% increase in collections + higher patient satisfaction

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July 16, 2025

AI’s Next Healthcare Disruption: Transforming the Patient Experience

The next wave of AI is redefining the patient journey, making it digital, dynamic and data driven.

Healthcare leaders face the challenge of interpreting vast amounts of patient data to improve care outcomes. Current methods often fail to capture the full picture, leaving gaps in understanding patient sentiment.

This report explores how leveraging AI alongside traditional measures like HCAHPS can lead to significant improvements in patient experience. Discover how AI helps in uncovering hidden friction and strengthening marketing strategies.

Key takeaways:

• How AI is reshaping patient experiences beyond clinical settings,
• The advantages of complementing HCAHPS data with real-time AI insights, and
• Preparation strategies for an 1aI-driven future in healthcare

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July 8, 2025

Whitepaper: How Deborah Heart and Lung Cut Device Clinic Workload – and added $663K in Annual Revenue

Managing cardiac device patients shouldn’t overwhelm clinical teams or leave revenue on the table. Yet that was the reality at Deborah Heart and Lung Center – until they transformed their approach to remote monitoring.

This case study shows how Deborah reduced remote transmission review volume by 33 percent, grew managed patients by 44 percent with no added staff, and captured $663,000 in new revenue plus $973,100 in annual cost savings.

Inside, you’ll learn how their team modernized workflows, optimized billing and reclaimed time without adding headcount.

Key Takeaways:

• One change eliminated 27,000-plus unnecessary transmissions annually,
• The billing process drove a $66,000 revenue increase from compliance improvements alone, and enabled heart failure monitoring that added $597,000 in revenue, and
• Smarter alert protocols cut clinician workload and improved patient management

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Whitepaper: How Deborah Heart and Lung Cut Device Clinic Workload – and added $663K in Annual Revenue