May 14, 2025

New Case Study: Transforming Rural Healthcare Through the HRSA LGP

In the rolling hills of southeastern Kentucky, where the lack of access to healthcare looms large and poverty rates exceed national averages, Grace Health, a Federally Qualified Health Center (FQHC), has emerged as an essential provider for over 45,000 patients across six counties.

This case study, prepared with support from the Health Resources and Services Administration (HRSA), describes how Grace Health leveraged the HRSA Health Center Facility Loan Guarantee Program (LGP) to overcome barriers like aging infrastructure, fragmented services, and limited access to rural healthcare to complete two capital projects that reshaped their care delivery. Grace Health CFO Chad Stevens shares his lessons learned and offer a roadmap for health centers seeking to use the HRSA LGP.

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May 14, 2025

2025 Patient Impact Report: Health-System Specialty Pharmacy (HSSP)

The fourth annual report reveals the latest Health-System Specialty Pharmacy (HSSP) clinical outcomes, benchmarks, and best practices across the country.

What’s Inside:

• Latest clinical benchmarks and outcomes measurement strategies broken out by disease state.
• Research findings on new and innovative patient care strategies from award-winning CPS clinical outcomes studies and journal articles.
• Insights about how a holistic patient care approach helps address social determinants of health (SDOH).
• New trends on rare diseases and how HSSP helps facilitate those patient journeys.
• Real-world testimonials from patients and providers across the country that showcase high-quality care and improved outcomes within HSSP.

Click Here to Download Report

April 29, 2025

New Report: 5 Steps for Creating a Better Healthcare Breakroom to Boost Nurse Morale and Retention

Seventy-three percent of nurses say a high-quality breakroom helps reduce stress and fatigue – yet approximately one in three rarely take breaks. With nurse burnout and turnover on the rise, healthcare organizations must make staff well-being a priority.

This report shares five essential steps to designing a breakroom that boosts morale, retention and productivity.

You’ll learn how to:

• Minimize nurse burnout and turnover, as well as its costly impact on patient care,
• Set up a functional, comfortable and restorative breakroom,
• Build a culture that prioritizes well-being through improved breakroom engagement, and
• Use nurse feedback to create a breakroom to create a breakroom that improves job satisfaction.

Click Here to Download Report

April 29, 2025

Article: Emergency Medicine Experts Separate ‘Myth’ from Reality in ED Boarding

There’s a longstanding notion in healthcare that patients with low-acuity conditions are a key driver of overcrowding and boarding in emergency departments – one that emergency medicine experts describe as a misconception that distracts from real solutions.

For years, efforts to ease strain on emergency departments have centered on the idea that healthcare providers should do more to educate patients on when it is appropriate to visit the ED versus an urgent care clinic, or that more urgent care centers should be built near high-volume Eds.

While well intentioned, emergency medicine experts say these efforts are ineffective because they are solely focused on ED input factors, rather than systematic issues across the broader healthcare delivery ecosystem.

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March 24, 2025

Article: 25 Payer Execs Weigh in on Healthcare’s Needed Conversations

The healthcare industry needs to have more conversations about patient experience, AI and preventive care, according to payer executives.

Becker’s connected with 25 leaders to learn more about what they say is underdiscussed in healthcare.

Question: What is not being talked about enough in healthcare?

• David Agler, MD. Chief Medical Officer at First Choice Health:

We must shift our focus from simply delivering care to truly understanding the patient’s experience within the healthcare system. This means acknowledging the overwhelming complexity of navigating appointments, insurance, and billing, which often leaves patients feeling lost and frustrated. We need to address the systemic barriers, like long wait times and physician shortages that lead to patient disengagement and reliance on costly emergency care. Ultimately, a patient-centered approach demands transparency in costs, simplified processes and a genuine commitment to easing the burden of accessing necessary medical services. It’s time to prioritize the human element, ensuring that every individual feels supported and empowered throughout their healthcare journey.

• Margaret Anderson. Interim President, Senior Vice President and Chief Sales and Marketing Officer at Health Alliance Plan:

Patient choice isn’t one size fits all. What matters most to one person may be different for another. That’s why we offer a range of options – PPOs for broad access, HMOs for coordinated care and cost savings, and high-performing networks that provide great value. As we continue to grow statewide, our focus remains on ensuring members have the flexibility to choose the care model that works best for them, with access to high-quality providers when and where they need it.

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March 24, 2025

Article: Healthcare Payments Report: Why Most Patients Aren’t Satisfied with Financial Communication + More

Nearly 60% of patients are less than satisfied with their providers’ communication on healthcare costs. Confusing bills, unexpected charges, and a lack of transparency make it difficult for them to manage their medical expenses. In today’s competitive healthcare landscape, financial transparency isn’t just a courtesy – it’s a necessity.

This Healthcare Payments Insights Report uncovers the latest trends and consumer preferences, as well as emerging challenges and opportunities in healthcare payments.

Key learnings include:

• Current patient experience trends related to healthcare costs,
• Current provider experience trends and evolving payment channels, and
• Opportunities for improvement and innovation in healthcare payments.

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March 24, 2025

Article: Hackers Use ChatGPT to Target Healthcare

Health systems should be on the lookout for a ChatGPT vulnerability hackers are using to target industries including healthcare, the American Hospital Association warns.

Cybersecurity firm Veriti reported March 12 that a server-side request forgery in ChatGPT has been used in more than 10,000 cyberattack attempts worldwide, according to the March 18 AHA article. The National Institute of Standards and Technology scores the vulnerability as “medium risk.”

“This could allow an attacker to steal sensitive data or impact the availability of the AI tool,” said Scott Gee, AHA deputy national advisor for cybersecurity and risk, in the article. “This highlights the importance of integrating patch management into a comprehensive governance plan for AI when it is implemented in a hospital environment.”

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