February 24, 2026

Whitepaper: The State of the Healthcare Consumer Experience

Eighty-five percent of healthcare consumers consider perceived safety when choosing a provider – and this assessment starts online, not at the front desk. Outdated listings, unclear communication and disjointed workflows can erode trust before a visit even begins.

Press Ganey’s recent Healthcare Consumer Experience report reveals how safety, digital transparency and social capital drive trust, loyalty and long-term growth. Based on insights from over 6.5 million patient encounters and a national survey, the report offers a strategic roadmap for executives.

Learnings include:

  • Why patient perceptions of safety directly impact likelihood to recommend (LTR),
  • How shared purpose among care teams builds loyalty from within, and
  • Where digital friction undermines trust and how to fix it.

Click Here to Download Whitepaper

February 24, 2026

New FMT Product: Delivering Quality: Maternity Care Innovation in CAHs

This case series describes interviews with six high-performing CAHs, including the benefits of their Perinatal Quality Collaboratives, use of patient safety bundles, training activities, and other successes in providing maternity care.

The interviews revealed a common focus on maternal hypertension and hemorrhage patient safety bundles, and a need for adapting these safety bundles to better suit their small facilities.

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February 24, 2026

Healthcare Readiness Report – A Primer for 2026

Health systems are investing heavily in AI, cloud and digital transformation. Yet many lack the foundational readiness required to make those investments pay off. Nearly two-thirds of healthcare leaders say their IT is not ready to manage future risk, even as AI reshapes care delivery, workflows and workforce expectations.

This report explores why readiness gaps persist and how they directly impact clinician capacity, innovation speed and patient outcomes.

Based on a global survey of healthcare leaders and real-world infrastructure data, this report reveals how technology debt, fragmented cloud strategies and trust gaps are holding organizations back.

Learnings include:

  • Why clinicians are losing up to 23 days per year to data inefficiencies,
  • Where infrastructure and cloud decisions are quietly increasing risk, and
  • How leading organizations are aligning AI, infrastructure and workforce trust to prepare for what’s next.

Click Here to Download this Report

February 24, 2026

Webinar: healthcare at a Crossroads: Using Concierge Medicine to Strengthen Revenue, Retention + Patient Satisfaction, March 5

Health systems are seeking practical ways to enhance revenue, improve physician satisfaction, increase patient satisfaction and retain top talent without disrupting existing business structures.

Flexible concierge medicine programs are emerging as a way to achieve these aims. These programs operate alongside traditional practice structures, allowing organizations to add a new revenue stream while preserving current workflows, staffing and governance – while also addressing growing patient demand for connectivity, continuity and more personalized care.

This session offers an overview of how healthcare organizations are offering membership medicine as an optional service. Patients can choose to remain traditional patients or opt into a membership based on their preferences, creating flexibility for both patients and practices and supporting higher patient satisfaction through choice and experience.

The session offers an overview of how healthcare organizations are offering membership medicine as an optional service. Patients can choose to remain traditional patients or opt into a membership based on their preferences, creating flexibility for both patients and practices and supporting higher patient satisfaction through choice and experience.

The session will also explore how increased physician satisfaction contributes directly to stronger patient relationships, recruitment, retention and financial performance. Leaders will gain clarity on how concierge programs fit within large medical groups and health systems without requiring restructuring or limiting participation to primary care.

Key takeaways include:

  • How flexible concierge programs enhance revenue while improving patient satisfaction – without changing business structure,
  • Why optional membership models appeal to patients seeking greater continuity,
  • How physician satisfaction supports better patient experiences, recruitment, retention and practice stability, and
  • Where concierge medicine fits within large, integrated healthcare organizations.

Cost: Free

When: Thursday, March 5, 10:00 a.m. – 11:00 a.m.

Click Here to Register

February 24, 2026

MRHA Webinar: SUD Program Implementation with MO Ozarks Community Health, February 26

Join Jennifer Heinlein and the SUD team with MO Ozarks Community Health to learn about their exciting SUD Program.

Participants will hear the benefits and parameters of the program, as well as how clients can access these services.

The ideal audience is anyone interested in implementation of a program making connections.

Cost: Free

When: Thursday, February 26, 12:00 p.m. – 1:00 p.m.

Click Here to Register

February 24, 2026

Webinar: Inside OHSU’s Approach to Data-Driven Perioperative Staffing, March 18

Manual staffing processes and limited visibility into staff experience are quietly draining perioperative capacity across health systems.

Oregon Health & Science University faced these same challenges across 53 operating rooms. Leaders struggled with reactive staffing decisions, time-intensive coordination and inconsistent team assignments that made it harder to use staffed rooms effectively.

In this webinar, OHSU perioperative leaders share how they shifted from manual workflows to a data-driven staffing approach that improved utilization, strengthened team consistency and reclaimed more than 25 hours per week previously spent on staffing coordination.

Hear directly from OHSU leaders about what worked, what required change management and how they measured impact across perioperative services.

Attendees will learn:

  • How OHSU reclaimed 25-plus hours per week from manual staffing coordination,
  • Why improved visibility into staff experience matters for accurate assignments,
  • How predictive analytics reduced last-minute staffing changes, and
  • What drove a 5% improvement in staffed room utilization and 30% improvement in cross-training opportunities.

Cost: Free

When: Wednesday, March 18, 1:00 p.m. – 2:00 p.m.

Click Here to Register

February 24, 2026

Whitepaper: Agentic AI in Healthcare: The Transformational Impact & How to Prepare

Traditional automation has improved efficiency, but it remains limited by static rules and predefined workflows.

As operational complexity increases, leaders are expected to make faster, more accurate decisions across revenue cycle, care delivery and population health – often without the real-time insights required to do so. Manual exception handling, delayed claims processing and fragmented data continue to strain both provider and payer organizations.

Agentic AI introduces a different model.

By operating autonomously within defined processes, learning from new information and adapting to changing conditions, agentic AI extends beyond conventional RPA and generative AI. It can analyze large datasets, identify patterns and guide evidence-based strategies across departments.

However, successful implementation requires careful attention to data security, transparency, workforce readiness and governance structures.

This report outlines how healthcare leaders can move from experimentation to structured adoption.

Key takeaways include:

  • The defining characteristics that differentiate agentic AI from traditional AI and automation,
  • Real-world provider and payer applications that improve operational and financial performance,
  • Risks leaders must address, including security, oversight and workforce training, and
  • A step-by-step preparation roadmap, from pilots to enterprise integration.

Click Here to Download Whitepaper

February 24, 2026

Webinar: The Hidden Patient Safety Risk at Discharge, March 17

Discharge is one of the most legally and clinically vulnerable moments in care – especially for multilingual patients.

When instructions are unclear, inconsistently translated or poorly integrated into documentation workflows, the consequences extend beyond confusion. Health systems face increased risk of medication errors, non-adherence, preventable readmissions and compliance exposure.

Health systems often depend on translation tools that were not designed for healthcare. These tools can miss context, misinterpret terminology and create gaps between discharge documentation and patient understanding.

In this live discussion, Albert Villarin, MD, vice president and chief medical informatics officer of Nuvance-Northwell Health, shares how his organization is approaching discharge communication risk and what health system leaders should consider when modernizing multilingual workflows.

Key takeaways include:

  • Why discharge communication failures disproportionately impact multilingual populations,
  • Where general-purpose translation tools break down in clinical workflows,
  • How health systems can strengthen documentation integrity for multilingual discharge instructions, and
  • Governance, security and compliance considerations for managing multilingual patient data.

Cost: Free

When: Tuesday, March 17, 12:00 p.m. – 1:00 p.m.

Click Here to Register

February 24, 2026

Webinar: Strategic Readiness for Aging Populations: How Health Systems are Preparing, March 3

Aging populations are accelerating demand for neurological care, pushing health systems to rethink how and when they identify cognitive decline.

Traditional assessment models rely heavily on cognitive testing and structural imaging, which can limit visibility into early or functional change. As volumes rise and access tightens, this lack of clarity can create downstream strain across neurology, care coordination and utilization.

In this webinar, leaders from Encompass Health, HCA Healthcare, and CommonSpirit examine how functional brain assessment can complement existing tools to support earlier, more confident clinical decision making. The discussion will focus on where current models break down and how executives can evaluate emerging diagnostic technologies through a clinical, operational and strategic lens.

Speakers will explore how earlier insight into brain function can help guide next-step care, prioritize referrals and support clearer pathways as health systems prepare for the next decade of brain health demand.

Insights include:

  • How aging-driven growth in cognitive conditions is creating systemwide clinical and operational pressure,
  • Where cognitive tests and structural imaging leave gaps in early or functional assessment,
  • How functional brain assessment can support risk stratification and treatment planning, and
  • What leaders should consider when building a long-term brain health strategy

Cost: Free

When: Tuesday, March 3, 11:00 a.m. – 12:00 p.m.

Click Here to Register

February 24, 2026

Whitepaper: The Critical Balance: How Hospital Medicine Aligns Patient Acuity and System Capacity to Protect Access to Care

American hospitals face an unprecedented convergence of crises threatening patient access to care. Hospital occupancy has surged to 755 – an 11-percentage-point increase from pre-pandemic levels – and is projected to reach a critical 85% threshold by 2032. At the same time, observation patient volumes continue to rise while inpatient days decline, and health care faces a projected shortage of 187,130 physicians by 2037.

These challenges are not isolated problems – they are interconnected symptoms of a health care system struggling to balance two fundamental imperatives: acuity management and capacity management.

In this white paper, Roldolphe Taby, MD, Executive Vice President and Chief Medical Officer of Hospital and Critical Care Medicine at SCP Health, examines how hospital medicine can transform these converging crises into opportunities through strategic leadership at the intersection of clinical operations and system capacity.

Read to learn more about how hospitalists can orchestrate the critical balance between patient acuity and system capacity including:

  • Length of stay optimization that creates virtual capacity without construction costs or additional staffing.
  • Standardized observation medicine pathways that reduce care variation while improving patient throughput.
  • Strategic workforce deployment that aligns clinician skillsets and scopes of practice with patient needs.
  • The virtuous cycle where better acuity management drives optimized capacity management, and vice versa.

Hospital medicine is uniquely positioned to balance acuity and capacity management, turning operational pressures into opportunities for strategic growth and improved performance.

Click Here to Download this Whitepaper