Upcoming Webinar – The Star Struck Factor in Survey Mastery

August 9, 2023

Upcoming Webinar – The Star Struck Factor in Survey Mastery

The next webinar in the Engage series, The Star Struck Factor in Survey Mastery, with expert Brian Lee, is scheduled for September 8 at 9:30 a.m. CT.

Who Should Attend:

  • C-Suite
  • Executives
  • Leaders at every level
  • Board members
  • Quality
  • Physicians & ACPs
  • Everyone committed to improving the patient experience

You will learn how to:

  • Understand the purpose and goals of the CMS HCAHPS Inpatient Survey
  • Gain insights into the credibility of all CMS CAHPS Surveys
  • Become knowledgeable about the evolution and purpose of public social media “reputation management” rating sites and how they work
  • Interpret the impact of social media websites that empower consumers with rating transparency
  • Learn the fundamentals of reading and interpreting the patient experience survey data
  • Empower your leaders and caregivers to interpret and use patient experience survey reports for continuous improvement
  • Master the five questions leaders need to know and answer about their ongoing patient experience scores
  • Grow market share about star ratings and their market impact
  • Gain important insights about the significant financial impact of survey ratings on market growth and decline

2 Powerful Action Take-Away Tools:

  • The Patient Experience Reporting Protocol Guide
  • Seven Steps to Improve Patient Experience Response Rates

When: Friday, September 8, 9:30 a.m. CT

Cost: No charge

Register Now