August 9, 2023
Upcoming Webinar – The Star Struck Factor in Survey Mastery
The next webinar in the Engage series, The Star Struck Factor in Survey Mastery, with expert Brian Lee, is scheduled for September 8 at 9:30 a.m. CT.
Who Should Attend:
- C-Suite
- Executives
- Leaders at every level
- Board members
- Quality
- Physicians & ACPs
- Everyone committed to improving the patient experience
You will learn how to:
- Understand the purpose and goals of the CMS HCAHPS Inpatient Survey
- Gain insights into the credibility of all CMS CAHPS Surveys
- Become knowledgeable about the evolution and purpose of public social media “reputation management” rating sites and how they work
- Interpret the impact of social media websites that empower consumers with rating transparency
- Learn the fundamentals of reading and interpreting the patient experience survey data
- Empower your leaders and caregivers to interpret and use patient experience survey reports for continuous improvement
- Master the five questions leaders need to know and answer about their ongoing patient experience scores
- Grow market share about star ratings and their market impact
- Gain important insights about the significant financial impact of survey ratings on market growth and decline
2 Powerful Action Take-Away Tools:
- The Patient Experience Reporting Protocol Guide
- Seven Steps to Improve Patient Experience Response Rates
When: Friday, September 8, 9:30 a.m. CT
Cost: No charge
Register Now