March 14, 2025
Whitepaper: Breaking Language Barriers: One Hospital’s Path to Patient Trust
Language barriers between patients and staff pose a significant threat to care quality and patient satisfaction, especially for hospitals serving diverse communities. These barriers can lead to care delays, miscommunication and frustration, affecting both patient trust and staff efficiency.
This case study explores how Onvida Health – formerly Yuma (Ariz.) Regional Medical Center – redesigned its language services program to refine daily operations, boost patient satisfaction and improve care outcomes. Learn how the system implemented practical solutions and operational changes to:
- Build patient trust
- Foster a culturally and linguistically inclusive environment
- Significantly improve language access and encounter times
- Achieve a 4.9/5 interpreter satisfaction rating
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