September 3, 2025
Whitepaper: Patient Access Moves Center Stage: 6 Systems Rethinking Their Approach
Patient access is under pressure as care costs climb, appointment wait times grow and staffing shortages persist. Nearly one-third of Americans live more than an hour from hospitals offering high-quality surgical services, with many facing out-of-pocket expenses they can’t afford.
While operational fixes are critical, viewing access through a strategic lens unlocks new opportunities for growth, capacity management and patient trust – a mindset shared by leaders from Mount Sinai Health System, Duke University Hospital, WVU Medicine and others who joined a Becker’s Healthcare advisory call.
This report compiles their insights on what it takes to move beyond traditional access models to improve care quality and operational performance.
Inside You’ll Find:
- How hospitals are freeing inpatient capacity by shifting care to ambulatory care sites,
- The role of patient navigation teams and technology in expanding rural access, and
- Why basic KPIs like patient volumes don’t fully capture access performance.
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