December 2, 2025
Whitepaper: The State of the Healthcare Consumer Experience
Eight five percent of healthcare consumers consider perceived safety when choosing a provider – and this assessment starts online, not at the front desk. Outdated listings, unclear communication and disjointed workflows can erode trust before a visit even begins.
Press Ganey’s recent Healthcare Consumer Experience report reveals how safety, digital transparency and social capital drive trust, loyalty and long-term growth. Based on insights from over 6.5 million patient encounters and a national survey, the report offers a strategic roadmap for executives.
Learnings include:
- Why patient perceptions of safety directly impact likelihood to recommend (LTR),
- How shared purpose among care teams builds loyalty from within, and
- Where digital friction undermines trust and how to fix it.
Click Here to Download Whitepaper