Month: July 2025

Webinar: When IT Systems go Dark – Monument Health and Aspirus Health Share the Playbook, July 21

July 10, 2025

Webinar: When IT Systems go Dark – Monument Health and Aspirus Health Share the Playbook, July 21

Every minute of unplanned IT downtime puts patients, revenue, and reputation at risk. Join Becker’s Healthcare for a candid look at how leading health systems keep care moving when core systems fail.

CIO Patrick Woodard, MD (Monument Health) teams up with Lisa K. Rowe-Peplinski, DNP, MSN, RN, CPHQ (Vice President, system Nursing Operations, Aspirus Health) and Healthlink Advisors resiliency leads Steve Hendrick and Zahid Rathore to walk you through a proven, operations-first approach that goes far beyond traditional disaster-recovery checklists. You’ll leave with a framework your team can adapt tomorrow.

Key Takeaways

  • Stand up a cross-functional response program spanning clinical, nursing, revenue cycle, and supply-chain workflows,
  • Identify hidden failure points that jeopardize patient safety during extended outages,
  • Run live tabletop simulations to pressure-test people, processes, and manual workarounds in advance, and
  • Build department-level playbooks that restore care delivery and cash flow within hours rather than days.

Cost: Free

When: Monday, July 21, 11:00 a.m. – 12:00 p.m.

Click Here to Register

MHA Webinar: Credentialing Considerations for Health Care Executives, August 12

July 9, 2025

MHA Webinar: Credentialing Considerations for Health Care Executives, August 12

Credentialing is important for health care organizations because it ensures that health care providers meet quality standards and protect patients. Credentialing also helps to reduce malpractice risks.

In a health care setting, everyone involved in the process of verifying and approving providers to practice in the facility needs to understand their role. This includes the medical staff office, health care providers, risk managers, department leaders and ultimately, the governing board.

Ensuring only qualified providers are allowed to practice within the hospital helps protect patients from potential harm and prevent the facility from negligent credentialing claims.

Cost: Complimentary to MHA Members

When: Tuesday, August 12, 9:00 a.m. – 10:30 a.m.

Click Here to Learn More and Register

On-Demand Webinar: How Healthcare Organizations Can Tackle Telehealth Training Gaps

July 9, 2025

On-Demand Webinar: How Healthcare Organizations Can Tackle Telehealth Training Gaps

Telehealth adoption has surged in recent years, but gaps in training, confidence and standardization persist, creating risk for providers and patients alike.

The American Heart Association has developed a national certification model ton close these gaps and set standards for telehealth proficiency. Join Ritu Thamman, MD, a cardiologist and member of the AHA’s Telehealth Advisory Workgroup, for a discussion on the role certification and education programs play in driving better virtual care delivery.

Attendees will earn one Continuing Education Unit (CEU) and limited-time access to AHA resources.

You will learn:

  • How the AHA built a scalable telehealth certification framework,
  • Why certification is key to clinical credibility and ROI, and
  • Education offerings that support real-world telehealth success.

Cost: Free

When: On-demand, you may view at your convenience

Click Here to Access On-demand Webinar

Webinar: Why AI Agents are Winning the Healthcare Experience War in the Contact Center, July 21

July 9, 2025

Webinar: Why AI Agents are Winning the Healthcare Experience War in the Contact Center, July 21

Patient expectations are rising and legacy contact centers aren’t keeping up. The result? Frustrated patients, exhausted staff and missed opportunities to build loyalty. But some health systems are flipping the script with help from AI agents purpose-built for healthcare.

Join an industry expert for a discussion on how leading organizations are deploying AI agents to manage routine tasks, from scheduling and benefits explanation to billing and lab access – freeing staff to focus on more complex, high-value patient needs.

What You’ll Learn:

  • How healthcare AI agents reduce call times by 20% and speed up onboarding by 40%,
  • How to deploy a digital workforce that operates 24/7 in multiple languages while maintaining HIPAA compliance, and
  • How to build a compliant, scalable AI strategy that improves both access and satisfaction.

Cost: Free

When: Monday, July 21, 11:00 a.m. – 12:00 p.m.

Click Here to Register

Whitepaper: How Deborah Heart and Lung Cut Device Clinic Workload – and Added $663K in Annual Revenue

July 8, 2025

Whitepaper: How Deborah Heart and Lung Cut Device Clinic Workload – and added $663K in Annual Revenue

Managing cardiac device patients shouldn’t overwhelm clinical teams or leave revenue on the table. Yet that was the reality at Deborah Heart and Lung Center – until they transformed their approach to remote monitoring.

This case study shows how Deborah reduced remote transmission review volume by 33 percent, grew managed patients by 44 percent with no added staff, and captured $663,000 in new revenue plus $973,100 in annual cost savings.

Inside, you’ll learn how their team modernized workflows, optimized billing and reclaimed time without adding headcount.

Key Takeaways:

  • One change eliminated 27,000-plus unnecessary transmissions annually,
  • The billing process drove a $66,000 revenue increase from compliance improvements alone, and enabled heart failure monitoring that added $597,000 in revenue, and
  • Smarter alert protocols cut clinician workload and improved patient management

Click Here to Download Whitepaper

Whitepaper: How Deborah Heart and Lung Cut Device Clinic Workload – and added $663K in Annual Revenue

CMS Updates Mental Health & Substance Use Disorder Telehealth Coverage Guidance

July 8, 2025

CMS Updates Mental Health & Substance Use Disorder Telehealth Coverage Guidance

The Centers for Medicare and Medicaid Services (CMS) released a revised version of its Medicare & Mental Health Coverage booklet, incorporating several important updates related to telehealth and digital mental health services.

Notable changes include notating telehealth coverage for:

  • Caregiver training,
  • Depression screening, and
  • Tobacco cessation counseling.

In addition, CMS added new HCPCS/CPT codes eligible for telehealth and outlined coverage criteria for digital mental health treatment (DHMT) devices when used “incident to” behavioral health services. Due to the possibility that the current Medicare telehealth waivers are not extended or changed, the guidance confirms that starting October 1, 2025, Medicare will require:

  • An in-person visit within six months before initiating telehealth-based mental health services, and
    • Follow-up in-person visits every 12 months.
      • For rural health clinics (RHCs) and federally qualified health centers (FQHCs), this requirement is delayed until January 1, 2026, for services delivered to patients in their homes.

CMS does not mention in the document that current permanent federal law still allows Medicare mental health services to be delivered without an in-person visit if the patient is located at an eligible facility in a geographically rural area or a rural health professional shortage area. Providers can check geographic eligibility using HRSA’s telehealth tool.

In-person visit exemptions also remain in place for patients with substance use disorder and co-occurring mental health conditions.

Finally, an exception to the subsequent 12 month in-person requirement described in the 2022 Final Physician Fee Schedule is also not explicitly addressed by CMS in the booklet-specifically that the requirement can be waived if the patient and practitioner agree that the risks and burdens associated with an in-person service outweigh the benefits of an in person visit.

Click Here to Access Medicare & Mental Coverage booklet

Click Here to Use HRSA’s Telehealth Tool

Click Here to View 2022 Final Physician Fee Schedule

MRHA Webinar: Health Care Workforce Project, July 10

July 8, 2025

MRHA Webinar: Health Care Workforce Project, July 10

Join the Missouri Rural Health Association (MRHA) for an insightful session on the Missouri Health Care Workforce Project (MHCWP), an initiative designed to provide critical workforce analysis to support policymakers, healthcare professionals, and educators in addressing Missouri’s healthcare workforce needs.

Attendees will gain a deeper understanding of how workforce data informs policy decisions, impacts healthcare access, and supports strategic planning across Missouri. The session will also cover federal and state trends in workforce analysis and integration, equipping participants with actionable insights to navigate and influence healthcare workforce development.

Who Should Attend:

  • Policymakers,
  • Practitioners, healthcare, and public health professionals
  • Researchers,
  • State government,
  • Local public health agencies,
  • Educators,
  • Students,
  • Educational institutions,
  • Health systems,
  • Workforce development professionals,
  • Academia,
  • Public and private communities,
  • Interest groups,
  • Community partners,
  • State and local agents,
  • Elected officials

Cost: Free

When: Thursday, July 10, 12:00 p.m.

Click Here to Register

Survey Results: AI – Burnout Fix or Budget Risk? What Health System Leaders are Really Seeing

July 8, 2025

Survey Results: AI – Burnout Fix or Budget Risk? What Health System Leaders are Really Seeing

Generative AI isn’t on the horizon – it’s already here, influencing decisions form the C-suite to the bedside.

A new Becker’s Healthcare and Microsoft survey of 150 healthcare leaders reveals how executives are deploying AI across strategy, documentation and clinical operations – and what’s coming next.

The insights reflect real-world priorities, from reducing burnout to enhancing diagnostic precision, and what separates organizations driving results from those falling behind.

In the Report:

  • Why 42% of health systems plan to boost generative AI investments,
  • How AI-driven documentation is reducing burnout and improving care accuracy, and
  • What top clinical leaders say about ROI, integration and the future of ambient.

Click Here to access Report

Whitepaper: The Truth About AI Coding: Why Faster Doesn’t Mean Better

July 8, 2025

Whitepaper: The Truth About AI Coding: Why Faster Doesn’t Mean Better

Healthcare organizations are under pressure to automate – but automation without outcomes is just overhead. This guide takes a hard look at where AI coding falls short and what revenue cycle leaders need to do differently to actually move the needle.

Built for multi-specialty and high-complexity groups, the guide outlines why AI tools alone can’t resolve documentation gaps, shifting payer logic or specialty-specific denials – and what strategies are working now to drive real results.

In the Whitepaper

  • Why early AI adopters saw speed gains but not revenue gains,
  • How to assess if your organization needs AI coding or a stronger foundation, and
  • What a revenue-driving AI strategy actually looks like for complex specialties.

Click Here to Download Whitepaper

Webinar: Achieving Departmental Excellence Through a Modernized Physician Scheduling Strategy, August 27

July 8, 2025

Webinar: Achieving Departmental Excellence Through a Modernized Physician Scheduling Strategy, August 27

Optimizing physician time and aligning with patient demand helps your practice run smoothly and can even positively impact patients’ access to care. By modernizing provider schedule management, you can achieve greater administrative efficiency with fewer errors as well as gain increased visibility and control over physician productivity and performance. Ensuring fair and equitable schedules goes a long way toward improving physician satisfaction and retention.

On August 27, Becker’s Healthcare will host a live webinar revealing how elevating your scheduling ecosystem can protect your most valuable resource – your physicians.

Key Takeaways will include:

  • How the physician schedule impacts operational efficiency, physician productivity,
  • How automation of schedule creation can strengthen your physician workforce, and
  • How schedule data can be used to improve physician utilization.

Cost: Free

When: Thursday, August 27, 11:00 a.m. – 12:00 p.m.

Click Here to Register