Author: dianawinder

Webinar: Price Transparency isn’t Optional – it’s the New Expectation, September 17

September 8, 2025

Webinar: Price Transparency isn’t Optional – it’s the New Expectation, September 17

Most hospitals want to deliver upfront pricing and clear care navigation, but legacy systems, siloed workflows and inconsistent data standards continue to stand in the way.

The result? Confused patients, missed expectations and compliance risks.

This discussion brings together leaders from across the healthcare ecosystem – including Prisma Health, the National Council for Prescription Drug Programs and DialCare – to unpack what patient-first transparency looks like in practice. From on-the-ground implementation to national standards and virtual care, these experts offer a 360-degree view of how transparency is evolving and how to keep up.

Key takeaways:

  • Strategies to integrate clear cost data into provider workflows and patient communication channels,
  • Common implementation barriers and how forward-thinking organizations are clearing them, and
  • How transparency supports interoperability, trust and better clinical outcomes.

Cost: Free

When: Wednesday, September 17, 11:00 a.m. – 12:00 p.m.

Click Here to Register

MHA Five-Part Virtual Series: Credentialing: Navigating Risk and Readiness, September 9 – October 7

September 5, 2025

MHA Five-Part Virtual Series: Credentialing: Navigating Risk and Readiness, September 9 – October 7

In the provider lifecycle, every verification tells a story – and every decision leaves a trail. Join MHA for a five-part series that explores how hospital-based professionals can act as both signal and shield: surfacing the truth behind provider data and protecting the organization through smart, coordinated oversight.

You’ll sharpen the thinking that underpins high-stakes decisions and build confidence in the systems that support them.

Schedule of Sessions:

  • Tuesday, September 9 – Credentialing Best Practices
  • Tuesday, September 16 – Complex Licensing with FCVS
  • Tuesday, September 23 – Merging Credentialing and Provider Enrollment
  • Tuesday, September 30 – Credentialing Red Flags
  • Tuesday, October 7 – Negligent Credentialing

Objectives:

  • Strengthen discernment by learning to extract meaning from data and documentation,
  • Understand how alignment across departments enhances both efficiency and defensibility, and
  • Develop a systems lens that integrates best practices with risk anticipation

Audience:

  • Medical service staff professionals
  • Credentialing specialists
  • Medical directors
  • Vice presidents of medical affairs
  • Quality improvement professionals
  • Medical staff leaders
  • Credentials committee members
  • Anyone involved with the credentialing and privileging functions

Cost:

$395 MHA Members

$495 Nonmember

Click Here to Learn More and Register

Article: Why This System is Investing in a ‘Loss-leading’ Service Many Hospitals are Abandoning

September 5, 2025

Article: Why This System is Investing in a ‘Loss-leading’ Service Many Hospitals are Abandoning

Since joining North Kansas City, MO – based NKC Health in 2021, Senior Vice President and CFO Austin Jones has steered the organization through a 40% growth in net patient service revenue and he’s not afraid to invest in areas many hospitals are abandoning.

One of those investments is labor and delivery care, a loss-leading service for many hospitals, particularly in rural areas, where nearly 40% report losses on obstetrics programs. But at NKC Health, the decision to maintain and strengthen these offerings reflects a broader, community-first mission, and one Mr. Jones says is already yielding returns.

That commitment aligns with a broader transformation: North Kansas City Hospital and Meritas Health recently united under the NKC Health brand to improve care coordination, enhance the patient experience and strengthen the system’s regional presence. NKC Health comprises the 451-bed North Kansas City Hospital, 35 care facilities and a workforce of more than 4,700 – including 600 physicians.

Click Here to Read More

Whitepaper: 10 Inpatient Coding Strategies Recapturing $2M+ for Hospitals

September 5, 2025

Whitepaper: 10 Inpatient Coding Strategies Recapturing $2M+ for Hospitals

Hospitals are losing up to millions annually from missed coding opportunities – and most leaders don’t even realize it.

Vague documentation, siloed teams and under-resourced coders quietly erode margins, delay reimbursement and trigger denials.

Download the 10 strategies hospitals are using now to protect revenue, without overhauling their EHRs or adding staff.

What You’ll Learn:

  • How hospitals are boosting average case revenue by up to $2,500
  • The case for aligning coders to high-dollar service lines, and
  • When to use AI vs. automation, and how to make both work

Click Here to Download Whitepaper

Register Now! MHA’s 103rd Annual Convention, November 5-7

September 5, 2025

Register Now! MHA’s 103rd Annual Convention, November 5-7

For #MoHospitals, people are always at the center. From the patients and communities hospitals serve, to the staff that make care possible, the mission is always people-focused.

This year’s convention will emphasize how MHA priorities and performance are linked to the organizations’ passion and purpose, and how through these values we deliver on our service-oriented missions. As we frame the challenging and evolving health care environment, we’ll be reminded about why the work matters – People: The Point of Care.

A thoughtfully crafted agenda will highlight solutions shaping the future of care.

  • Behavioral Health and Boarding: Investments, partnerships and pathways that deliver results.
  • Workforce Culture and Safety: How engagement and violence prevention strengthen staff and outcomes.
  • Technology and AI: Streamlining processes and using data to level the field with payers.
  • Quality and Patient Safety: Building cultures that improve care and support the workforce.

Registration Types

Convention registration is required to attend all meetings and convention functions except for standalone Celebration of Achievement Awards Dinner tickets. Registration includes select meals and networking events. When registering, please indicate if you plan to attend these events.

Convention registration will guide you through to your correct registration category, but if you have any questions, please contact Samantha Schwartz, MHA’s event coordinator at sschwartz@mohospitals.org or 573 644-7449.

Cost:

  • MHA Member – $500
  • Nonmember – $600
  • State Agency Employees – $250
  • Guest – $250

When: November 5 – 7

Where: St. Charles Convention Center, St. Charles, MO

Click Here to Learn More and Register

Beyond Ambient: 5 Must-Reads on the Next Wave of Clinical AI

September 5, 2025

Beyond Ambient: 5 Must-Reads on the Next Wave of Clinical AI

From ambient listening to active assistance, clinical AI is rapidly reshaping care delivery. But documentation burden, burnout and retention challenges persist.

Now, a more active wave of AI tools is emerging – ones that assist with drafting, answering clinical questions and supporting tasks in real time. These agentic tools are changing how CIOs, CMIOs and CEOs think about care delivery.

Don’t miss these 5 must-reads on what’s working, what’s not and where leading systems are headed next.

Download to explore:

  • How Rush University System for Health reduced clinician burnout by 74% and increased patient access through ambient AI adoption,
  • What health systems like Yale New Haven and Intermountain Health are prioritizing when scaling AI: security, data readiness, and centralized funding, and
  • Where clinical AI is headed next – from real-time documentation and predictive insights to fully integrated support across EHR workflows.

Click Here to Download the 5 Must-Reads

Webinar: AI for Healthcare CX: Strategies and Playbooks for Real Transformation, September 16

September 5, 2025

Webinar: AI for Healthcare CX: Strategies and Playbooks for Real Transformation, September 16

Patients are frustrated. Health systems are stretched thin. Regulatory requirements are changing. For many organizations, improving healthcare consumer experience feels impossible under current conditions.

But leaders from Johns Hopkins Healthcare System, Hummingbird Health, and Talkdesk are proving transformation is possible – using AI and automation not to replace people, but to support them.

During this live virtual session, John Hopkins Health System’s VP of Clinical Systems will discuss how they’re modernizing patient access and streamlining the healthcare consumer experience, delivering better outcomes with greater efficiency.

Learnings Include:

  • How to use AI and automation to unify disconnected access points and reduce friction,
  • What regulatory shifts mean for digital strategy and how health systems can adapt, and
  • Real lessons from Johns Hopkins on aligning clinical operations with consumer experience goals.

Cost: Free

When: Tuesday, September 16, 1:00 p.m. – 2:00 p.m.

Click Here to Register

Webinar: More Revenue with Automated Appeals: How RCM Teams are Deploying Appeals AI, September 15

September 5, 2025

Webinar: More Revenue with Automated Appeals: How RCM Teams are Deploying Appeals AI, September 15

Claims denials are on the rise and already costing nearly $20 billion per year. And, as payers continue to integrate AI into denial processes, revenue cycle teams are turning to generative AI to respond to denials faster and smarter.

In this webinar, you’ll learn how billing companies and providers are using AI to draft denial-specific appeal letters in seconds.

Presenters will walk through real-world use cases, operational frameworks and the guardrails needed to deploy these tools safely – keeping humans in control while boosting efficiency and success.

Key Takeaways:

  • How generative AI builds claim-specific appeals,
  • The key metrics your teams need to track, and
  • Safeguards to ensure compliance and mitigate bias

Cost: Free

When: Monday, September 15, 12:00 p.m. – 1:00 p.m.

Click Here to Register

Webinar: Optimizing Epic Community Connect – Strategies for Success from Both Sides of the Connection, September 25

September 5, 2025

Webinar: Optimizing Epic Community Connect – Strategies for Success from Both Sides of the Connection, September 25

For many health systems, Epic Community Connect seems like a win-win: access for affiliates, scale for hosts. But all too often, key issues are overlooked – from governance and readiness to role clarity and long-term support.

The result? Friction, confusion and missed opportunities on both sides of the partnership.

In this webinar, Epic experts share what works – and what doesn’t – based on firsthand experience supporting Community Connect programs nationwide. Whether you’re a host system or an incoming site, this session will help you avoid common pitfalls and build a stronger Epic ecosystem.

Learnings Include:

  • Questions to ask before signing a contract and how to set expectations early,
  • The role of governance, communication and clinical readiness in long-term success, and
  • Lessons from real rollouts – what high performing programs have in common.

Cost: Free

When: Thursday, September 25, 1:00 p.m. – 2:00 p.m.

Click Here to Register

Webinar: Breaking Barriers to Better Patient Experiences: Doing More with Less in Healthcare Marketing, September 23

September 5, 2025

Webinar: Breaking Barriers to Better Patient Experiences: Doing More with Less in Healthcare Marketing, September 23

Healthcare marketers and digital leaders face rising patient expectations, evolving AI-driven search behavior and constant pressure to deliver results with fewer resources.

In this session, leaders from Banner Health, NorthBay Health and Mount Sinai Health System will share how they have broken down silos, aligned teams and applied marketing agility to deliver measurable wins. They will explore how smarter search strategies, AI readiness and cross-functional collaboration are helping systems book more appointments, reduce costs and improve the patient journey.

Attendees will leave with practical ideas they can put to work immediately.

Key Learnings:

  • Understand how changes in search behavior and AI are reshaping patient engagement strategies,
  • Identify common organizational barriers to marketing agility and how to overcome them,
  • Learn how to align IT, marketing, and access teams to drive measurable outcomes, and
  • Discover practical ways to optimize content and metadata for better search performance and AI readiness.

Cost: Free

When: Tuesday, September 23, 1:00 p.m. – 2:00 p.m.

Click Here to Register