December 31, 2025

Whitepaper: The State of the Healthcare Consumer Experience

Eight five percent of healthcare consumers consider perceived safety when choosing a provider – and this assessment starts online, not at the front desk. Outdated listings, unclear communication and disjointed workflows can erode trust before a visit even begins.

Press Ganey’s recent Healthcare Consumer Experience report reveals how safety, digital transparency and social capital drive trust, loyalty and long-term growth. Based on insights from over 6.5 million patient encounters and a national survey, the report offers a strategic roadmap for executives.

Learnings Include:

• Why patient perceptions of safety directly impact likelihood to recommend (LTR),
• How shared purpose among care teams builds loyalty from within, and
• Where digital friction undermines trust and how to fix it.

Click Here to Download Whitepaper

December 31, 2025

Whitepaper: Imaging Data is Moving to the Cloud. Is Your Security Strategy Keeping Up?

Imaging systems handle some of the most sensitive data in healthcare and are frequent targets for attacks. As imaging data moves to the cloud, the need for strong, built-in security has never been greater. But many cloud-based platforms still rely on surface-level safeguards, leaving health systems exposed to access risks, audit gaps and operational downtime.

This whitepaper provides a clear look into how Phillips HealthSuite Imaging – a secure, radiology cloud-based solution delivered as a SaaS – protects patient data at every stage, built with a security-first architecture. It outlines the key safeguards health system leaders should expect from any cloud-based imaging infrastructure.

You will learn:

• What protections help prevent unauthorized access or tampering,
• How hybrid and full-cloud deployment models deliver flexibility, resilience, and performance.
• How real time monitoring detects and contains threats before they escalate.

Click Here to Download this Whitepaper

December 31, 2025

Whitepaper: Unlocking the Value of Locum Integration: A Playbook for Future Ready Physician Staffing

Most health systems don’t lose revenue because they use locum physicians; they lose it because of how they deploy them. When used strategically, locum tenens physicians can help preserve patient access, support clinical teams and protect margins during coverage gaps.

This new strategic report challenges outdated assumptions and shows how top performing hospitals and health systems are building locums into long-term workforce strategies, not just emergency backfills.

Inside, you’ll find real data and proven tactics – including how some systems are generating 4x to 8x ROI on locums spend, and how one hospital sustained 95% neurosurgery program capacity using locums during full-team turnover.

Download to explore:

• How to build a physician locums strategy as a scalable workforce solution,
• Strategic deployment models that extend reach and safeguard revenue, and
• The truth behind the most persistent myths about locum tenens coverage.

Click Here to Download the Whitepaper

December 30, 2025

Article: Hospital Price Transparency Fine Enforcement in 2025: 6 Things to Know

CMS ramped up enforcement of hospital price transparency fines in 2025, issuing fines to 10 hospitals after imposing three in 2024.

Here are six things to know about hospital price transparency fines in 2025:

1. It was the second-busiest year for price transparency fines.
2. Fine amounts ranged from $32,301 to $309,738 in 025. The $32,301 fine imposed on Kentwood, La. Based Southeast Regional Medical Center is the lowest CMS has issued since enforcement actions began in 2022. The $309,738 fine imposed on Paragould-based Arkansas Methodist Medical Center is the sixth highest to date.
3. Four of the 10 hospitals that received fines in 2025 have 30 or fewer beds. Since enforcement actions began in 2022, nine of the 27 hospitals that received fines in 2025 have 30 or fewer beds. Since enforcement actions began in 2022, nine of the 27 hospitals that have received fines had 30 or fewer beds.
4. Two of the hospitals that received fines in 2025 had more than 100 beds. Arkansas Methodist Medical Center had 114 beds, and Mandeville, La-based Northlake Behavioral Health System had 140. Three other hospitals fined this year had between 33 and 60 beds.
5. CMS bases its civil monetary penalties on hospital bed counts. Fines fall into three tiers:

• • Hospitals with more than 550 beds can be fined up to $5,500 per day.
  • Hospitals with 31 to 550 beds face a daily fine of $10 per bed.
  • Hospitals with 30 or fewer beds may receive a daily fine of up to $300.

6. Five of the 10 hospitals fined in 2025 have appeals currently under review. Overall, 11 of the 27 hospitals that have been fined currently have appeals under review.

Click Here to Read More and see the 10 hospitals fined in 2025

December 30, 2025

Whitepaper: How M Health Fairview Rebuilt Clinician Trust in EHR Training

When physicians don’t have timely, easy to navigate EHR training, satisfaction with both IT and leadership declines and burnout rises.

M Health Fairview experienced this firsthand, Fragmented learning systems and inconsistent support chipped away at clinician confidence and created operational bottlenecks – until the organization overhauled its entire training approach.

At the center of the transformation: a centralized learning experience that delivers just in time support, role specific education and measurable outcomes.

Download this case study to see how M Health Fairview boosted engagement, reduced training friction and rebuilt trust in IT across clinical teams with personalized learning accessible in the EHR.

Insights include:

• How M Health Fairview cut EHR training content development time by 76%,
• The self-directed learning strategy that led to significantly higher clinician satisfaction with EHR education and IT support, and
• Why executive alignment was essential, and how leadership buy-in helped sustain change.

Click Here to Download this Whitepaper

December 30, 2025

Article: The Patient Overwhelm Problem: 70% are Tuning out Communications

Every healthcare leader is thinking about burnout. Providers and administrators are overwhelmed by staffing shortages and other morale strains, which we know are compromising patient experience outcomes.

But when we talk about “overwhelm” in healthcare, the staff/provider side is usually where the conversation starts and ends. There’s another crisis unfolding on the other side of the experience: patient overwhelm.

As hospitals (rightly) address the internal realities, patients are drowning in communication saturation. Nearly two-thirds (70%) of patients say organizations send so many messages that they’re tuning the messages out, according to a new study by Wakefield Research commissioned by CSG. In healthcare that means appointment reminders, test results, care instructions, and statements are getting lost in the noise.

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December 30, 2025

Whitepaper: How to Stop Zero Balance Accounts from Bleeding your Bottom Line

Revenue cycle teams focus on open balances – but what about the accounts marked as paid? Across managed care contracts, these “zero-balance” accounts often hide underpayments no one is tracking.

The result: $1-3 million left uncollected for every $100 million in annual managed care revenue.

This whitepaper examines the overlooked revenue crisis and shares how a $1.7 billion nonprofit health system built a zero-balance review program that recovers $2 million annually – and prevents future losses.

You’ll learn:

• Why 54% of zero-balance recoveries come from unknown or underworked denials, and why they’re invisible in active AR,
• How comprehensive reviews drove 180% greater recovery than selective methodologies, and
• How payer-specific insights from zero-balance reviews strengthen negotiation, compliance and monitoring.

Click Here to Download this Whitepaper

December 30, 2025

Whitepaper: Observation Care – What, Why, Who, and for How Long

Observation care is underused, inconsistently applied and frequently misunderstood – but it has a major role to play in reducing unnecessary inpatient admissions and controlling national health expenditures.

This whitepaper explores how properly implemented observation care can support payer-provider alignment, reduce unwarranted variation in admission decisions, and deliver financial and clinical value across the board.

Download to learn:

• How CMS’ Twp-Midnight Rule and payer contracts should guide observation decisions,
• Why more than 80% of admitted patients don’t get an observation trial – and why that matters, and
• What “clinically active” care in observation really requires.

Click Here to Download Whitepaper

December 30, 2025

Whitepaper: Why Henry Ford Health Centralized Clinical Asset Management – and What Happened Next

In 2024, Henry Ford Health expanded its network, prompting a strategic overhaul of its healthcare technology management (HTM) practices. Partnering with TRIMEDX, Henry Ford Health implemented a standardized and transparent approach to clinical asset management, encompassing clinical engineering, capital planning, and cybersecurity. The success of this transition was rooted in thoughtful change management, strong communication, and alignment with Henry Ford Health’s organizational values.

By centralizing inventory oversight, streamlining technician workflows, and enhancing visibility into asset performance, Henry Ford Health improved operational efficiency, financial decision-making, and staff retention—laying the foundation for long-term resilience and growth.

• Identify common challenges healthcare organizations face when implementing new solutions and the potential consequences.
• Understand how healthcare technology management (HTM) services play an integral role in clinical operational efficiency, capital resource management, and cybersecurity.
• Describe the characteristics of a successful implementation for a technology-driven and labor-intensive service like clinical asset management.

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December 30, 2025

Whitepaper: Stronger CPR Skills, Fewer Disruptions: How Trinity Health Muskegon Redefined Resuscitation Training

Traditional CPR certification models often leave clinicians unprepared. Skills can fade just 90 days after training, and high staff turnover only undermines teamwide competency.

Trinity Health Muskegon tackled the problem head-on. After shifting to a quarterly, low-dose CPR training program, the system maintained 98% CPR competency across disciplines – even during peak pandemic surges.

This case study details the hospital’s five-year implementation of the program and reveals how frequent, feedback-driven sessions improved readiness without disrupting workflows.

Learnings include:

• Why moving from biennial certification to quarterly training was key to reducing skill gaps,
• The role of clinical leadership in building buy-in and sustaining compliance, and
• How the hospital used real-time CPR performance data to boost quality and confidence.

Click Here to Download Whitepaper