December 2, 2025

Whitepaper: The State of the Healthcare Consumer Experience

Eight five percent of healthcare consumers consider perceived safety when choosing a provider – and this assessment starts online, not at the front desk. Outdated listings, unclear communication and disjointed workflows can erode trust before a visit even begins.

Press Ganey’s recent Healthcare Consumer Experience report reveals how safety, digital transparency and social capital drive trust, loyalty and long-term growth. Based on insights from over 6.5 million patient encounters and a national survey, the report offers a strategic roadmap for executives.

Learnings include:

• Why patient perceptions of safety directly impact likelihood to recommend (LTR),
• How shared purpose among care teams builds loyalty from within, and
• Where digital friction undermines trust and how to fix it.

Click Here to Download Whitepaper

December 2, 2025

Whitepaper: When Caregivers are in Crisis: Rethinking Workforce Mental Health

Healthcare workers operate under intense pressure: long shifts, critical decision-making, emotional labor, and exposure to trauma. These demands take a toll on mental health, and traditional support often falls short of what today’s clinicians and staff truly need.

This guide offers a clear framework for rethinking caregiver mental health, along with steps leaders can take to build healthier, more sustainable care environments.

Inside the guide, you’ll learn:

• Why the emotional and operational burdens of clinical roles require a different approach to workforce mental health,
• What integrated behavioral health looks like in practice and how it simplifies support for complex needs, and
• Steps leaders can take to build psychologically safe, culturally responsive care environments.

Created specifically for healthcare leadership teams, this resource provides a path from reactive support to more proactive and sustainable workforce well-being.

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December 1, 2025

Whitepaper:  Steps for a Scalable, Profitable Telehealth and Remote Patient Monitoring Program

Launching or expanding telehealth and remote patient monitoring without a clear plan puts clinical and financial ROI at risk. But some health systems are proving that success is achievable when the right foundation is in place.

This whitepaper offers a practical, step-by-step guide for building a scalable, sustainable virtual care program. Informed by national health system case studies and expert input from clinical, financial and implementation teams. It breaks down what works – and what doesn’t – when scaling digital care.

Download the Guide to Learn:

• How to define clinical and financial goals that drive RPM success,
• What to ask when evaluating telehealth technology partners – including 15 essential questions, and
• Proven ways to build internal buy-in and assemble a high-performing virtual care team.

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November 26, 2025

Whitepaper: Why Health Systems Can’t Afford to Overlook Urgent Care

Urgent care has moved from a convenience play to a competitive lever. For health systems navigating declining reimbursement, shifting consumer expectations and overcrowded Eds, a strategic urgent care footprint can accelerate growth and enhance access while protecting and growing market share.

But not all models deliver. This whitepaper breaks down how one regional health system solved persistent access challenges – and built a profitable, brand-boosting urgent care strategy in the process.

Download to learn:

• How the health system improved patient access and grew market share,
• The partnership model that preserved clinical alignment and supported long-term sustainability with a significant return on investment, and
• Why urgent care is now a must-have health system growth and network integrity.

Click Here to Download Whitepaper

November 5, 2025

Whitepaper: 2025 Cyber Threat Report: Healthcare Now Accounts for 17% of Cyberattacks

In 2024, healthcare faced more targeted cyberattacks than any year on record. Threat actors used tactics once reserved for Fortune 500 companies against small clinics, diagnostic centers and regional hospitals.

The 2025 Cyber Threat Report breaks down exactly how these attacks unfolded – and what leaders can do now to prepare for future attacks. This report is not just a retrospective. It’s a proactive roadmap to help teams identify, isolate and shut down today’s most dangerous threats.

Learnings include:

• Why malicious scripts are now the top threat vector in healthcare,
• How threat actors are bypassing defenses via outdated systems and misused tools, and
• The shift from ransomware encryption to high-leverage extortion and data theft.

Click Here to Download Whitepaper

November 5, 2025

Whitepaper: 3 Health Systems Share Their Solution to the $20 Billion Denial Problem

Denials are rising fast, now reaching 10-15% of claims and costing providers $20 billion annually.

This whitepaper spotlights how leading systems are shifting to denial prevention: investing in documentation integrity, embedding physician advisors at key decision points and applying analytics to reduce low-value appeals.

See how UChicago Medicine, Inova and NYC Health + Hospitals are driving measurable improvement in financial outcomes by changing their approach, not just their tech stack.

What You’ll Learn:

• Common breakdowns in legacy denial workflows and how to rebuild,
• How data and documentation improve both clinical and financial outcomes, and
• What leading systems are doing to reduce unnecessary appeals and recover lost revenue.

Click Here to Download Whitepaper

November 4, 2025

Whitepaper: Agentic Automation Has Arrived. See Which Healthcare Workflows Benefit Most

Health systems are navigating tighter margins, higher expectations and widespread staffing strain. But traditional automation – limited to simple task execution – won’t carry organizations forward.

This short guide introduces the next chapter: agentic automation. By combining AI-powered intelligence, human insight and robotic precision, agentic automation enables provider organizations to streamline high-impact workflows across RCM, patient access and supply chain.

Whether you’re just getting started or expanding your automation roadmap, this resource helps leaders identify what’s worth automating and why it matters now.

Download to learn:

• How agentic automation enhances decision-making, not just task completion,
• Use cases that reduce administrative load and accelerate revenue recognition, and
• Key strategies for deploying automation across clinical and business functions

Click Here to Download Whitepaper

October 31, 2025

Whitepaper: Redesigning RCM Support: A Step-by-Step Framework for Relieving Burnout and Boosting Yield

Hospitals aren’t just healthcare providers – they’re among the largest employers in their communities. But as workforce demands grow and burnout intensifies, health systems must rethink how to support finance and RCM teams while staying financially agile.

This whitepaper outlines how end-to-end RCM partnerships can strengthen internal teams, not replace them. By consolidating workflows, filling resource gaps and reducing tech overload, health systems can drive both financial performance and workforce satisfaction.

You’ll get step-by-step guidance to vet, implement and evaluate an RCM partner, as well as strategies to include your staff’s valuable input throughout the process.

Insights Include:

• Consolidating workflows under one accountable partner,
• Filling resource and skill gaps without increasing burnout,
• Turning tech overload into streamlined support,
• Refocusing internal teams on high-impact work, and
• Onboarding external support with transparency and staff input.

Click Here to Download Whitepaper

October 29, 2025

Article: The Latest on Bloomberg’s 10 Healthcare High Schools

All 10 of Bloomberg Philanthropies-sponsored healthcare high schools are now under construction or have welcomed their first cohorts of students.

The first-of-its-kind initiative was announced by Bloomberg in January 2024. The philanthropy distributed $250 million across 10 health systems and school partnerships operating in 10 rural and urban communities.

The schools offer a specialized healthcare curriculum that allows students to earn industry-valued credentials and certifications alongside their high school diplomas. Upon graduation, students can continue their education or directly enter the workforce. Collectively, these partnerships planned to serve nearly 6,000 students.

Nearly two years later, all but one school has welcomed its inaugural class.

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