Category: Articles

Whitepaper: Expanding Access to Care and Improving Clinician Wellbeing at FQHCs with AI

August 6, 2025

Whitepaper: Expanding Access to Care and Improving Clinician Wellbeing at FQHCs with AI

Abridge FQHC partners – El Rio Health, Yakima Valley Farm Workers Clinic, TrueCare, and AltaMed Health Services – are integrating generative AI for clinical documentation to expand access to care by as much as 25% by boosting efficiency and enhancing clinician and patient experiences.

Federally Qualified Health Centers (FQHCs) are a crucial part of the U.S. healthcare system, ensuring access to quality care in underserved areas, regardless of patients’ ability to pay.

Abridge has developed a deep partnership model to adapt to the unique needs of FQHCs across the country, including robust multilingual support and ease of implementation of advanced AI technology.

Click Here to Download Whitepaper

Article: Doctors Who Use AI Perceived Less Favorably, Survey Suggests

August 6, 2025

Article: Doctors Who Use AI Perceived Less Favorably, Survey Suggests

Physicians who use artificial intelligence (AI) are perceived less favorably than those who don’t use it, a survey showed.

In a survey of 1,276 U.S. adults who were shown fake social media or billboard advertisements for family doctors, physicians portrayed to use AI were perceived as significantly less competent, trustworthy, and empathetic compared with those whose AI use was not mentioned, reported Moritz Reis, MSc, of the University of Wuerzburg in Germany, and colleagues.

Additionally, study participants said they were significantly less willing to make an appointment with a physician if any type of AI use was indicated, Reis and colleagues noted in JAMA Network Open.

Key Takeaways:

  • Physicians portrayed to use AI were perceived less favorably than those who were not.
  • They were perceived as significantly less competent, trustworthy, and empathetic, and study participants indicated significantly lower willingness to schedule an appointment with them.
  • Findings held true regardless of whether physicians were portrayed to use AI for administrative, diagnostic, or therapeutic purposes.

Click Here to Read Article.

Whitepaper: The Hidden Cost of Confusion: Using AI to Make Healthcare Bills Make Sense

August 5, 2025

Whitepaper: The Hidden Cost of Confusion: Using AI to Make Healthcare Bills Make Sense

As the cost of care increases, paying for it becomes more complicated – with many patients finding medical bills more confusing and stressful than the treatment itself.

This whitepaper, presented at Becker’s Hospital Review 15th Annual Meeting, dives into how health systems are leveraging AI to ease the burden of paying for care. From guiding patients through their bills to surfacing relevant benefits and resources, I tools are creating personalized affordability pathways.

Revenue cycle experts reveal how leading health systems are using this model to reduce costs, drive collections and reduce staff burnout.

You’ll Learn:

  • How one AI voice agent connects patients to personalized payment options before bad debt accrues,
  • What’s working to drive up digital payments and reduce support requests, and
  • The financial lift: 20% increase in collections + higher patient satisfaction.

Cost: Free

Click Here to Download Paper

Whitepaper: 3 Ways to Improve Cybersecurity Amid Healthcare’s Cyber Crisis

August 5, 2025

Whitepaper: 3 Ways to Improve Cybersecurity Amid Healthcare’s Cyber Crisis

Recently, a wave of cyberattacks forced healthcare executives to reckon with an uncomfortable truth: traditional cybersecurity strategies are no longer enough.

This report from Advisory Board shares how more than 10 experts – from provider organizations and digital health firms to consulting leaders – are redefining what cyber resilience means in an era of third-party interdependence.

It outlines a strategic shift from reactive defense to collaborative, systemwide resilience – and the practical steps leaders are taking to manage operational risk, strengthen contracts and reduce exposure across complex networks.

Download the report to learn:

  • Ways that health systems are reassessing third-party vendor contracts and performance metrics,
  • Tactics to improve communication with partners and regulators to contain risk, and
  • Examples of resilience-driven models that ensure continuity during cyber incidents.

Cost:  Free

Click Here to Download Paper

Whitepaper: Burnout was Rising. This Louisiana Health System Found a Way to Scale Relief

July 25, 2025

Whitepaper: Burnout was Rising. This Louisiana Health System Found a Way to Scale Relief

At Franciscan Missionaries of Our Lady Health System, HER analytics revealed that providers were losing hours to notes. Even after initial investments in voice tools, burden remained, and front-line dissatisfaction was growing.

By implementing a generative AI assistant with ambient capabilities, FMOLHS saw strong clinical uptake and measurable results. After-hours documentation dropped 65%. High-value coding rose, and providers reported better work/life balance across the board.

What this case study covers:

  • How FMOLHS integrated ambient AI with Epic to ease documentation burden,
  • What drove 70% clinician adoption and long-term rollout success, and
  • Operational, financial and workforce results that earned C-suite buy-in.

Click Here to Download Whitepaper

How Health Systems are Staying Ahead of Drug Shortages

July 25, 2025

How Health Systems are Staying Ahead of Drug Shortages

With hundreds of drug shortages persisting across the U.S., pharmacy leaders are adopting more coordinated strategies to manage supply disruptions and mitigate financial losses. These include expanding on-hand inventory for critical injectable medications, centralizing supply chain operations and embedding clinical decision tools. The goal is to ensure supply chains are “not only operationally sound but also clinically meaningful.”

Hospital labor expenses tied to managing these shortages increased from $359 million in 2019 to $894 million in 2024, according to a June Vizient report. Pediatric facilities were hit especially hard, tracking 25% more shortages and more frequently exceeding pharmacy budgets than other hospitals.

Vizient researchers in 2019 also estimated that drug shortages cost hospitals an additional $359 million annually in labor alone and $200 million more each year from purchasing higher-priced substitute medications.

Ten pharmacy leaders were asked “What strategies are most effective in mitigating persistent drug shortages.”

Click Here to Read the Responses

Whitepaper: 180 Healthcare Breaches Reveal: Your Email System May be Your Biggest Risk

July 24, 2025

Whitepaper: 180 Healthcare Breaches Reveal: Your Email System May be Your Biggest Risk

Despite a 70% surge in cybersecurity spending, email remains healthcare’s most compromised asset. In 2024 alone, 180 healthcare organizations – including users of Microsoft 365, Proofpoint and Google Workspace – reported email-related breaches to the HHS Office for Civil Rights. Many of these incidents were preventable, tied to misconfigured settings and unchecked vulnerabilities, not a lack of investment.

This exclusive report unpacks how even leading health systems fall short on HIPAA email compliance – and what leaders must do now to avoid financial, legal and reputational damage.

Download to learn:

  • Why 43% of email breaches happened on Microsoft 365, despite security add-ons,
  • How AI-driven phishing and poor email security protocols expose even trained employees, and
  • What the average $9.8 million breach cost means for your 2025 risk strategy.

Click Here to Download Whitepaper

Whitepaper: Better Risk Capture, Better Margins: An Exec Playbook for Improving Risk Adjustment

July 24, 2025

Whitepaper: Better Risk Capture, Better Margins: An Exec Playbook for Improving Risk Adjustment

Incomplete risk capture undermines revenue and care quality, especially as value-based models accelerate. Industry averages fall short: 80% recapture rates, 70% annual wellness visit coverage. That leaves dollars – and patient outcomes – at risk.

This toolkit shows how leading organizations are raising performance with best-in-class targets, technology-enabled processes and a focus on clinician engagement.

See how you can reach 95% recapture, minimize audit exposure and fund care improvements without adding administrative burden.

Download this whitepaper for actionable insights, including:

  • The 7 metrics that determine risk adjustment performance,
  • Strategies to improve coding accuracy and protect revenue, and
  • Steps to operationalize better risk capture across teams.

Click Here to Access Whitepaper

Providers Should Be Aware of Medicare Fraud Scheme

July 23, 2025

Providers Should Be Aware of Medicare Fraud Scheme

The Centers for Medicare & Medicaid Services (CMS) has identified a fraud scheme targeting Medicare providers and suppliers.

Scammers are impersonating CMS and sending phishing requests for medical records or payment of alleged Medicare debts, often via fax or email, falsely claiming to be part of a Medicare audit or debt collection efforts.

CMS generally does not initiate audits via fax or email unless a provider requests it, and Medicare overpayment collections are handled through the Medicare Administrative Contractors (MACs).

If you receive a suspicious request, don’t respond. Work with your Medical Review Contractor to confirm if a medical records request is real or with your MAC to discuss overpayment collections.

Click Here to Learn More

Click Here to Find Your Medicare Administrative Contractor (MAC)

Click Here to Find Your Medical Review Contractor

Whitepaper – The hidden cost of confusion: Using AI to Make Healthcare Bills Make Sense

July 16, 2025

Whitepaper – The hidden cost of confusion: Using AI to Make Healthcare Bills Make Sense

As the cost of care increases, paying for it becomes more complicated – with many patients finding medical bills more confusing and stressful than the treatment itself.

This whitepaper, presented at Becker’s Hospital Review 15th Annual Meeting, dives into how health systems are leveraging AI to ease the burden of paying for care. From guiding patients through their bills to surfacing relevant benefits and resources, AI tools are creating personalized affordability pathways.

Revenue cycle experts reveal how leading health systems are using this model to reduce costs, drive collections and reduce staff burnout.

You’ll Learn:

  • How one AI voice agent connects patients to personalized payment options before bad debt accrues,
  • What’s working to drive up digital payments and reduce support requests, and
  • The financial lift: 20% increase in collections + higher patient satisfaction

Click Here to Access Whitepaper