September 9, 2025

NRHA Webinar: How to Assess Capital Readiness and Align Your Team for a Successful Project, September 10

Capital projects in rural healthcare come with high stakes – and limited room for missteps. Often, the biggest roadblocks aren’t funding or feasibility. They’re mindset, misalignment, and unclear next steps.

In this session, Brian Haapala – who has spent more than 20 years guiding rural hospitals through successful capital planning – introduces the S.C.O.P.E. method, a practical framework to evaluate readiness, align leadership, and build a plan that’s both strategic and fundable.

You’ll also explore the Capital Planning Styles Matrix to better understand how leadership approaches impact momentum – from early strategy through execution.

Attendees Will Learn How to:

• Recognize their team’s current capital planning style,
• Understand how leadership mindset influences progress, and
• Identify immediate steps to build clarity and alignment.

Whether you’re planning, mid-project, or stalled – this session offers a clear and actionable reset.

Bonus Opportunity:

Attendees can express interest in a late 2025 learning cohort: a focused, multi-week program designed for rural healthcare leaders seeking deeper guidance, peer connection, and real-world tools to strengthen capital project success.

Cost: Free

When: Wednesday, September 10, 1:00 p.m. – 2:00 p.m.

Click Here to Register

September 9, 2025

Webinar: AI for Healthcare CX: Strategies and Playbooks for Real Transformation, September 16

Patients are frustrated. Health systems are stretched thin. Regulatory requirements are changing. For many organizations, improving healthcare consumer experience feels impossible under current conditions.

But leaders from Johns Hopkins Healthcare System, Hummingbird Health, and Talkdesk are proving transformation is possible – using AI and automation not to replace people but to support them.

During this live virtual session, Johns Hopkins Health System’s VP of Clinical Systems will discuss how they’re modernizing patient access and streamlining the healthcare consumer experience, delivering better outcomes with greater efficiency.

Learnings Include:

• How to use AI and automation to unify disconnected access points and reduce friction,
• What regulatory shifts mean for digital strategy and how health systems can adapt, and
• Real lessons from John Hopkins on aligning clinical operations with consumer experience goals.

Cost: Free

When: Tuesday, September 16, 1:00 p.m. – 2:00 p.m.

Click Here to Register

September 9, 2025

Webinar: From Legacy ERP to Lasting Security: A Smarter Archival Strategy for Hospitals, September 19

Hospitals are sunsetting outdated systems but holding onto the data – and with it, the risk.

Legacy ERP platforms often store sensitive information like W-2s, salary data and vendor contracts. Yet these systems lack modern security controls and remain vulnerable to breach. Many health systems maintain access solely for compliance or audit purposes, not realizing they’re exposing sensitive data and wasting resources in the process.

In this session, you’ll learn how hospital IT, operations and compliance teams can use data archival to reduce risk, cut costs and ensure long-term access.

Join this webinar to learn how to:

• Identify hidden threats tied to legacy ERP data retention,
• Reduce your organization’s attack surface, and
• Use archival strategies to meet compliance needs without keeping outdated systems online.

Cost:  Free

When: Friday, September 19, 12:00 p.m. – 1:00 p.m.

Click Here to Register

September 8, 2025

Webinar: Shared Responsibility, Stronger Defense: Healthcare Data Compliance in The Cloud Era, September 17

Cyber threats are up. Breach investigations are intensifying. And with 2025 already seeing a 20% rise in healthcare data breaches, compliance can’t be an afterthought.

In today’s cloud-first environment, protecting personal data and maintaining audit readiness takes more than just security tools — it requires resilient, shared strategies across IT, compliance and clinical leadership.

Join healthcare leaders for a discussion on what it takes to stay compliant and operational in hybrid and multi-cloud environments.

You’ll learn:

• How top systems are evolving HIPAA/HITRUST compliance strategies
• The role of shared responsibility models in clarifying compliance ownership between cloud providers and healthcare organizations
• Real-world tactics for aligning IT resilience, ransomware recovery and audit readiness

Cost: Free

When: Wednesday, September 17, 1:00 p.m. – 2:00 p.m.

Click Here to Register

September 8, 2025

Webinar: Price Transparency isn’t Optional – it’s the New Expectation, September 17

Most hospitals want to deliver upfront pricing and clear care navigation, but legacy systems, siloed workflows and inconsistent data standards continue to stand in the way.

The result? Confused patients, missed expectations and compliance risks.

This discussion brings together leaders from across the healthcare ecosystem – including Prisma Health, the National Council for Prescription Drug Programs and DialCare – to unpack what patient-first transparency looks like in practice. From on-the-ground implementation to national standards and virtual care, these experts offer a 360-degree view of how transparency is evolving and how to keep up.

Key takeaways:

• Strategies to integrate clear cost data into provider workflows and patient communication channels,
• Common implementation barriers and how forward-thinking organizations are clearing them, and
• How transparency supports interoperability, trust and better clinical outcomes.

Cost: Free

When: Wednesday, September 17, 11:00 a.m. – 12:00 p.m.

Click Here to Register

September 5, 2025

Webinar: AI for Healthcare CX: Strategies and Playbooks for Real Transformation, September 16

Patients are frustrated. Health systems are stretched thin. Regulatory requirements are changing. For many organizations, improving healthcare consumer experience feels impossible under current conditions.

But leaders from Johns Hopkins Healthcare System, Hummingbird Health, and Talkdesk are proving transformation is possible – using AI and automation not to replace people, but to support them.

During this live virtual session, John Hopkins Health System’s VP of Clinical Systems will discuss how they’re modernizing patient access and streamlining the healthcare consumer experience, delivering better outcomes with greater efficiency.

Learnings Include:

• How to use AI and automation to unify disconnected access points and reduce friction,
• What regulatory shifts mean for digital strategy and how health systems can adapt, and
• Real lessons from Johns Hopkins on aligning clinical operations with consumer experience goals.

Cost: Free

When: Tuesday, September 16, 1:00 p.m. – 2:00 p.m.

Click Here to Register

September 5, 2025

Webinar: More Revenue with Automated Appeals: How RCM Teams are Deploying Appeals AI, September 15

Claims denials are on the rise and already costing nearly $20 billion per year. And, as payers continue to integrate AI into denial processes, revenue cycle teams are turning to generative AI to respond to denials faster and smarter.

In this webinar, you’ll learn how billing companies and providers are using AI to draft denial-specific appeal letters in seconds.

Presenters will walk through real-world use cases, operational frameworks and the guardrails needed to deploy these tools safely – keeping humans in control while boosting efficiency and success.

Key Takeaways:

• How generative AI builds claim-specific appeals,
• The key metrics your teams need to track, and
• Safeguards to ensure compliance and mitigate bias

Cost: Free

When: Monday, September 15, 12:00 p.m. – 1:00 p.m.

Click Here to Register

September 5, 2025

Webinar: Optimizing Epic Community Connect – Strategies for Success from Both Sides of the Connection, September 25

For many health systems, Epic Community Connect seems like a win-win: access for affiliates, scale for hosts. But all too often, key issues are overlooked – from governance and readiness to role clarity and long-term support.

The result? Friction, confusion and missed opportunities on both sides of the partnership.

In this webinar, Epic experts share what works – and what doesn’t – based on firsthand experience supporting Community Connect programs nationwide. Whether you’re a host system or an incoming site, this session will help you avoid common pitfalls and build a stronger Epic ecosystem.

Learnings Include:

• Questions to ask before signing a contract and how to set expectations early,
• The role of governance, communication and clinical readiness in long-term success, and
• Lessons from real rollouts – what high performing programs have in common.

Cost: Free

When: Thursday, September 25, 1:00 p.m. – 2:00 p.m.

Click Here to Register

September 5, 2025

Webinar: Breaking Barriers to Better Patient Experiences: Doing More with Less in Healthcare Marketing, September 23

Healthcare marketers and digital leaders face rising patient expectations, evolving AI-driven search behavior and constant pressure to deliver results with fewer resources.

In this session, leaders from Banner Health, NorthBay Health and Mount Sinai Health System will share how they have broken down silos, aligned teams and applied marketing agility to deliver measurable wins. They will explore how smarter search strategies, AI readiness and cross-functional collaboration are helping systems book more appointments, reduce costs and improve the patient journey.

Attendees will leave with practical ideas they can put to work immediately.

Key Learnings:

• Understand how changes in search behavior and AI are reshaping patient engagement strategies,
• Identify common organizational barriers to marketing agility and how to overcome them,
• Learn how to align IT, marketing, and access teams to drive measurable outcomes, and
• Discover practical ways to optimize content and metadata for better search performance and AI readiness.

Cost: Free

When: Tuesday, September 23, 1:00 p.m. – 2:00 p.m.

Click Here to Register

September 3, 2025

Webinar: Breaking Barriers to Better Patient Experiences: Doing More with Less in Healthcare Marketing, September 23

Healthcare marketers and digital leaders face rising patient expectations, evolving AI-driven search behavior and constant pressure to deliver results with fewer resources.

In this session, leaders from Banner Health, NorthBay Health and Mount Sinai Health System will share how they have broken down silos, aligned teams and applied marketing agility to deliver measurable wins.

You will explore how smarter search strategies, AI readiness and cross functional collaboration are helping systems book more appointments, reduce costs and improve the patient journey.

Attendees will leave with practical ideas they can put to work immediately.

Key Learnings:

• Understand how changes in search behavior and AI are reshaping patient engagement strategies,
• Identify common organizational barriers to marketing agility and how to overcome them,
• Learn how to align IT, marketing, and access teams to drive measurable outcomes,
• Discover practical ways to optimize content and metadata for better search performance and AI readiness.

Cost: Free

When: Tuesday, September 23, 1:00 p.m. – 2:00 p.m.

Click Here to Register