February 19, 2026

From Cost to Care: How Healthcare Teams Can Support Patient Experience and Practice Success

In fall of 2025, a multidisciplinary group of healthcare experts came together in a virtual roundtable discussion to address how current trends in practice and the greater industry affect both patients and providers. Their core insights are presented here as actionable strategies for healthcare providers navigating financial pressures and striving to meet ever-changing patient needs, all through a lens of transparency and trust.

The discussion and this report are supported by CareCredit, a Synchrony health and wellness patient financing solution.

Here’s what you’ll learn:

  • Understand how sharing prices and coverage upfront can help patients know what to expect, which may help reduce delays so more patients can move forward with care.
  • Get actionable tips to normalize cost conversations and offer payment options, like the CareCredit credit card, which promote transparency and helps build patient trust.
  • See why industry experts recommend mapping the entire patient journey and hiring for service skills to help enhance patient experience and staff retention.

Click Here to Download Report

February 19, 2026

Webinar: Faster, Smarter, Safer: How Health Systems Thrive in an Era of Constant Disruption, March 26

Health systems no longer experience episodic disruption. Today, disruption is continuous, overlapping and accelerating faster than traditional leadership models were designed to handle.

Labor pressure, reimbursement uncertainty, AI acceleration, partnership complexity and changing consumer expectations are colliding at once. This executive conversation examines how health system leaders are operating at the edge of constant disruption without increasing risk. Rather than debating tools or frameworks, the discussion centers on real decision-making inside complex operating environments.

During this session, senior health system leaders will share how they are rethinking governance, prioritization and leadership behaviors to move faster while protecting clinical, financial and operational stability.

Attendees will learn:

  • Where leadership teams unintentionally slow decision-making and how to remove friction without compromising oversight,
  • Which decisions are commonly over-governed and how to reset decision rights,
  • How executives cut through vendor noise to identify true strategic priorities, and
  • What leadership capabilities will matter most over the next three to five years.

Cost: Free

When: Thursday, March 26, 1:00 p.m. – 2:00 p.m.

Click Here to Register

 

February 18, 2026

Webinar: Glycemic Safety Under CMS Scrutiny: Where Performance Gaps Emerge and How Leaders are Closing Them, March 17

With CMS requiring reporting of severe hypoglycemia and hyperglycemia, inpatient glycemic safety is moving from a clinical priority to a visible system-level performance measure Hospitals are now being asked not only to manage glucose safety, but to demonstrate consistent, measurable results.

In many organizations, variation in workflows, documentation practices, and insulin management approaches can make it difficult to deliver uniform performance across complex inpatient environments. Under CMS scrutiny, these gaps become more apparent and more consequential.

In this session, healthcare leaders will explore where glycemic safety efforts commonly fall short and how organizations are strengthening reliability across teams, units, and clinical scenarios. The conversation will focus on practical strategies to support frontline clinicians, standardize execution, and align glycemic management with evolving CMS expectations.

Learnings Include:

  • How CMS reporting is changing the expectations for inpatient glycemic safety,
  • Where operational and workflow variability can undermine performance,
  • Strategies leaders are using to improve consistency without limiting clinical judgment, and
  • What it means to measure, monitor, and sustain glycemic safety at scale.

Cost: Free

When: Tuesday, March 17, 12:00 p.m. – 1:00 p.m.

Click Here to Register

February 18, 2026

Webinar: Beyond Survival: How Rural Hospitals Can Build Future-Ready IT, March 25

Modernizing IT in rural Healthcare isn’t easy. Tight budgets, difficulty attracting and retaining skilled talent, and escalating cyber risks make it hard for rural hospitals to move beyond day-to-day survival.

This webinar examines how rural hospitals can modernize IT without breaking the bank. The focus is on how strategic partnerships and flexible leadership models can help organizations stabilize core systems, address risk and plan more effectively for the future.

Through real-world examples, attendees will learn how access to experienced IT leadership, enterprise-level capabilities and guidance on funding opportunities can support more sustainable decision-making. The session highlights practical approaches that help rural hospitals move from reactive IT management to more structured, future-ready planning.

Learning Points:

  • Why a long-term strategic IT partner is essential for rural hospitals,
  • How full-time or fractional IT leadership supports expertise and continuity,
  • Turning funding opportunities into actionable IT upgrades, and
  • Real-world success stories in modernization and cyber resilience.

Cost: Free

When: Wednesday, March 25, 1:00 p.m. – 2:00 p.m.

Click Here to Register

February 18, 2026

Whitepaper: Cyber Resilience is Now a Patient Safety Imperative

Cyberattacks and system outages are no longer rare events. For healthcare organizations, they are recurring threats that interrupt care, strain staff and ultimately undermine patient safety.

This report draws on the perspectives of clinical informatics and technology leaders to explore why prevention alone is no longer enough. It examines the growing gap between cybersecurity defenses and true operational readiness, and why many organizations remain vulnerable even after investing heavily in security tools.

Key takeaways:

  • Strengthening resilience, as the need to connect systems brings new operational risk,
  • How health systems like M Health Fairview prepare for extended downtime scenarios, and
  • Why leadership alignment across clinical, IT and operational teams is critical.

Click Here to Download Whitepaper

February 18, 2026

Webinar: AI-powered Coding for Cleaner Claims Start Earlier: Practical; Strategies to Improve Accuracy Before Denials Begin, March 4

Coding accuracy sits at the center of both financial performance and clinical efficiency but staffing and resources are not keeping pace for many ASC and orthopedic practices. As pressures increase, practices are turning to AI-powered support to keep pace and avoid falling behind.

As documentation requirements evolve and payer scrutiny increases, small inconsistencies in coding can create downstream denials, delayed payments, and unnecessary administrative burden for physicians and staff. AI-enabled coding tools now help practices address these challenges earlier in the revenue cycle, allowing coders and billers to focus on higher-value work instead of time-consuming, lower-impact tasks.

In this webinar, healthcare leaders will explore how practices across specialties are taking a more consistent, supported approach to medical coding by adopting AI-driven insights and automation. It will focus on practical strategies to improve accuracy earlier in the revenue cycle, reduce avoidable rework and support cleaner claims, all while enabling coding and billing reams to work at the top of their license and deliver greater value to the practice.

You’ll learn:

  • How to reduce denials and rework by improving coding accuracy and consistency using AI-powered support,
  • Where coding issues most often create downstream revenue cycle disruption, and
  • Practical ways to support cleaner claims earlier in the revenue cycle while shifting staff towards higher-impact work.

Cost: Free

When: Wednesday, March 4, 11:00 a.m. – 12:00 p.m.

Click Here to Register

February 18, 2026

Whitepaper: How Hospitals Can Turn Language Access into an Operational Advantage

For health systems under pressure to improve throughput and control costs, language access is an often overlooked lever.

Interpreter services touch nearly every stage of care, yet they are frequently managed outside core workflows. When access is slow, inconsistent or poorly integrated, the impact shows up quickly – in delayed decisions, longer stays, staff frustration and missed capacity.

This whitepaper reframes language access as a strategic performance driver rather than a transactional service. It outlines what differentiates effective language access programs, including interpreter quality, speed to connect, workflow integration and service reliability and explains why these factors matter to operational and financial performance.

Using a total cost of ownership framework, the paper helps leaders move beyond unit pricing to understand how language access influences length of stay, readmissions, staff productivity and patient experience.

Key takeaways:

  • How language access affects throughput, length of stay and readmissions,
  • What separates effective programs from transactional services,
  • Where hidden costs and operational risk often emerge, and
  • How to evaluate interpreter services using total cost of ownership.

Click Here to Download Whitepaper

February 18, 2026

5 Tips to Get Health Care from Anywhere

Accessing care doesn’t mean you have to travel to a clinic – telehealth lets you connect using your phone or other device.

Share this 5-step tip sheet to help patients prepare for a successful virtual visit.

Click Here to View Tip Sheet

February 18, 2026

Delivering Dental Care in Rural Schools Using Telehealth

By the age of 8, over half of children in the U.S. have had a cavity. Cavities and dental disease can affect children’s education. Telehealth is a tool that may help increase access to oral health care.

This National Children’s Dental Health Month, learn how a HRSA grantee is using telehealth to bring dentistry to children at school.

Click Here to Read More

February 18, 2026

Medicare Telehealth Flexibilities Extension

Recent legislation authorized an extension of many Medicare telehealth flexibilities through December 31, 2027. This includes:

Extensions of telehealth access options:

  • Medicare patients can receive telehealth services for non-behavioral/mental health care in their home through December 31, 2027.
  • Waiving geographic and originating site requirements,
  • Expanding practitioners eligible to furnish telehealth services,
  • Allowing Federally Qualified Health Centers and Rural Health Clinics to serve as distant site providers,
  • Delaying in-person requirements for tele-mental health services, and
  • Allowing audio-only telehealth

Rural Health:

  • FQHCs and RHCs can serve as Medicare distant site providers for non-behavioral/mental telehealth services through December 31, 2027.
  • Non-behavioral/mental telehealth services in Medicare can be delivered using audio-only communication platforms through December 31, 2027.
  • FQHCs and RHCs can permanently serve as a Medicare distant site provider for behavioral/mental telehealth services.
  • Medicare patients can permanently receive telehealth services for behavioral/mental health care in their home.
  • There are no geographic restrictions for originating site for Medicare behavioral/mental telehealth services on a permanent basis.
  • Behavioral/mental telehealth services in Medicare can permanently be delivered using audio-only communication platforms.

Click Here to Learn More