September 5, 2025

Webinar: AI for Healthcare CX: Strategies and Playbooks for Real Transformation, September 16

Patients are frustrated. Health systems are stretched thin. Regulatory requirements are changing. For many organizations, improving healthcare consumer experience feels impossible under current conditions.

But leaders from Johns Hopkins Healthcare System, Hummingbird Health, and Talkdesk are proving transformation is possible – using AI and automation not to replace people, but to support them.

During this live virtual session, John Hopkins Health System’s VP of Clinical Systems will discuss how they’re modernizing patient access and streamlining the healthcare consumer experience, delivering better outcomes with greater efficiency.

Learnings Include:

• How to use AI and automation to unify disconnected access points and reduce friction,
• What regulatory shifts mean for digital strategy and how health systems can adapt, and
• Real lessons from Johns Hopkins on aligning clinical operations with consumer experience goals.

Cost: Free

When: Tuesday, September 16, 1:00 p.m. – 2:00 p.m.

Click Here to Register

September 5, 2025

Webinar: More Revenue with Automated Appeals: How RCM Teams are Deploying Appeals AI, September 15

Claims denials are on the rise and already costing nearly $20 billion per year. And, as payers continue to integrate AI into denial processes, revenue cycle teams are turning to generative AI to respond to denials faster and smarter.

In this webinar, you’ll learn how billing companies and providers are using AI to draft denial-specific appeal letters in seconds.

Presenters will walk through real-world use cases, operational frameworks and the guardrails needed to deploy these tools safely – keeping humans in control while boosting efficiency and success.

Key Takeaways:

• How generative AI builds claim-specific appeals,
• The key metrics your teams need to track, and
• Safeguards to ensure compliance and mitigate bias

Cost: Free

When: Monday, September 15, 12:00 p.m. – 1:00 p.m.

Click Here to Register

September 5, 2025

Webinar: Optimizing Epic Community Connect – Strategies for Success from Both Sides of the Connection, September 25

For many health systems, Epic Community Connect seems like a win-win: access for affiliates, scale for hosts. But all too often, key issues are overlooked – from governance and readiness to role clarity and long-term support.

The result? Friction, confusion and missed opportunities on both sides of the partnership.

In this webinar, Epic experts share what works – and what doesn’t – based on firsthand experience supporting Community Connect programs nationwide. Whether you’re a host system or an incoming site, this session will help you avoid common pitfalls and build a stronger Epic ecosystem.

Learnings Include:

• Questions to ask before signing a contract and how to set expectations early,
• The role of governance, communication and clinical readiness in long-term success, and
• Lessons from real rollouts – what high performing programs have in common.

Cost: Free

When: Thursday, September 25, 1:00 p.m. – 2:00 p.m.

Click Here to Register

September 5, 2025

Webinar: Breaking Barriers to Better Patient Experiences: Doing More with Less in Healthcare Marketing, September 23

Healthcare marketers and digital leaders face rising patient expectations, evolving AI-driven search behavior and constant pressure to deliver results with fewer resources.

In this session, leaders from Banner Health, NorthBay Health and Mount Sinai Health System will share how they have broken down silos, aligned teams and applied marketing agility to deliver measurable wins. They will explore how smarter search strategies, AI readiness and cross-functional collaboration are helping systems book more appointments, reduce costs and improve the patient journey.

Attendees will leave with practical ideas they can put to work immediately.

Key Learnings:

• Understand how changes in search behavior and AI are reshaping patient engagement strategies,
• Identify common organizational barriers to marketing agility and how to overcome them,
• Learn how to align IT, marketing, and access teams to drive measurable outcomes, and
• Discover practical ways to optimize content and metadata for better search performance and AI readiness.

Cost: Free

When: Tuesday, September 23, 1:00 p.m. – 2:00 p.m.

Click Here to Register

September 3, 2025

Webinar: Breaking Barriers to Better Patient Experiences: Doing More with Less in Healthcare Marketing, September 23

Healthcare marketers and digital leaders face rising patient expectations, evolving AI-driven search behavior and constant pressure to deliver results with fewer resources.

In this session, leaders from Banner Health, NorthBay Health and Mount Sinai Health System will share how they have broken down silos, aligned teams and applied marketing agility to deliver measurable wins.

You will explore how smarter search strategies, AI readiness and cross functional collaboration are helping systems book more appointments, reduce costs and improve the patient journey.

Attendees will leave with practical ideas they can put to work immediately.

Key Learnings:

• Understand how changes in search behavior and AI are reshaping patient engagement strategies,
• Identify common organizational barriers to marketing agility and how to overcome them,
• Learn how to align IT, marketing, and access teams to drive measurable outcomes,
• Discover practical ways to optimize content and metadata for better search performance and AI readiness.

Cost: Free

When: Tuesday, September 23, 1:00 p.m. – 2:00 p.m.

Click Here to Register

September 3, 2025

Webinar: Built for Every Moment – Inside a Connected Healthcare Build Experience, September 16

Even the most thoughtfully designed healthcare facilities can fall short when advanced technology planning is delayed or fragmented. Misalignment between architects, construction teams, technology partners, and clinical leadership often results in costly delays, scope creep, and missed strategic objectives.

Join healthcare and industry leaders unpack and explore how early collaboration across disciplines drives operational efficiency, clinician alignment, and future-ready outcomes to deliver on healthcare visions.

Key Takeaways:

• How early alignment across stakeholders prevents delays, rework, and budget overruns.
• The long-term value of engaging partners who support every phase of transformation.
• A proven framework for delivering complex builds that meet clinical, operational, and strategic goals.

Cost: Free

When: Tuesday, September 16, 11:00 a.m. – 12:00 p.m.

Click Here to Register

September 3, 2025

Webinar: Closing Healthcare Communication Gaps with AI, September 17

Disconnected systems and inefficient workflows often lead to patient frustration, staff dissatisfaction and compliance risk.

In today’s complex healthcare environment, outdated communication tools slow decision-making and leave critical messages unanswered, which has negative implications for care quality and patient satisfaction.

Join this virtual learning session to discover how AI-driven communications are transforming patient interactions, streamlining operations and supporting HIPAA compliance.

You’ll Learn:

• Practical ways AI is being deployed to automate key workflows,
• How to measure and optimize communication efficiency across care teams, and
• Steps to ensure security and compliance while scaling AI

Cost: Free

When: Wednesday, September 17, 12:00 p.m. – 1:00 p.m.

Click Here to Register

September 3, 2025

Webinar: How Hackensack Meridian Scaled Hospital-at-Home to Unlock Capacity and Margin, September 11

As demand for acute care grows and capital budgets tighten hospital-at-home is gaining traction – but few health systems have scaled it with both clinical rigor and financial return.

Hackensack Meridian Health is one of them. Its home-based care model delivers safe, hospital-level care to complex patients while relieving inpatient pressure and advancing system priorities.

Join Patrick Young, president of population health at Hackensack Meridian, and Pippa Shulman, DO chief medical officer of DispatchHealth, for a candid look at how the system collaboratively designed, launched and scaled its program – and the outcomes it’s delivering.

Insights Include:

• The business case: How to build a financially sound model that expands capacity and supports ROI,
• Clinical and operational design: Patient selection, escalation workflows and integration with ED and care teams, and
• Scaling and sustainability: Lessons in provider engagement, reimbursement strategy and long-term program growth.

Cost: Free

When: Thursday, September 11, 1:00 p.m. – 2:00 p.m.

Click Here to Register

September 3, 2025

On Demand Webinar: How OSF Healthcare is Rethinking Onboarding to Improve Retention

Burnout, turnover, disengagement – health systems are losing staff before they’ve had a chance to thrive. At OSF HealthCare, leaders realized that traditional onboarding models weren’t enough. So, they reimagined the experience.

In this exclusive session, OSF’s HR team will share how they’ve operationalized a “hire to retire” strategy using a unified digital platform to create a seamless onboarding journey – one that boosts engagement from day one and supports long-term workforce retention.

You’ll hear how OSF is connecting the dots between onboarding, operations and employee satisfaction, and what other systems can learn from their approach.

Key Takeaways:

• How OSF HealthCare is streamlining onboarding to reduce friction and accelerate employee readiness,
• Why personalization matters, and how to scale it without increasing HR burden, and
• The building blocks of a systemwide workforce engagement strategy that sticks.

Click Here to Access this On-Demand Webinar

September 3, 2025

MRHA Webinar: Total Case Management – Best Care for Patients, Highest Revenue for Hospitals, September 25

Join the Missouri Rural Health Association (MRHA) for an engaging session introducing a new model of Case Management designed specifically for rural healthcare. Total Case Management emphasizes intentional patient navigation to ensure patients receive the right care, at the right time, in the right place – while also improving hospital revenue and operational efficiency.

This webinar will guide rural health leaders through strategies to:

• identify barriers in traditional case management,
• strengthen ER-to-inpatient admission rates,
• reduce out-migration,
• increase internal service utilization, and
• ultimately repair transform broken case management models.

By adopting the Total Case Management Model, organizations can deliver better are, increase patient satisfaction, reduce insurance denials and strengthen their bottom line.

Cost: Free

When: Thursday, September 25, 12:00 p.m. – 1:00 p.m.

Click Here to Register